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I really don't know what rules I violated to warrant these actions. Could you please give me the details about my suspension and what I need to do to recover my account?

Accounts mrmezo and mrmezo2 have been unsuspended. I've renamed the binaries for the ASP app on Lily to prevent it from running until you fix it. The accounts may take up to 2 hours to function.

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Looks like you made a duplicate request for the same thing here: https://helionet.org/index/topic/66686-hh459697-i-want-to-add-this-domain-to-my-hosting-rvannet/ Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. It seems you've already been asked last August not to create multiple threads for the same request: https://helionet.org/index/topic/61957-solved-i-want-to-change-the-main-domain-for-hosting-to-agropeonycom/ You were then asked again last October not to create multiple threads for the same topic (https://helionet.org/index/topic/66685-i-want-to-add-this-domain-to-my-hosting-rvannet/#comment-297586). The same recommendation applies to not post a request from your forum account and then duplicate the request via email support. Please note, I am now asking you a third time not to create multiple threads for the same request. Please take a moment to review the Three-Strike Policy section of our Suspension Policy: https://wiki.helionet.org/Suspension_Policy#Three-Strike_Policy For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. I'll lock this thread to prevent duplication of unpaid volunteer staff effort and time. Please monitor the other thread for replies.

This support request is being escalated to our VPS admins.

Your current balance is $13.1816 plus $15 is $28.1816. Based on your usage for the last month the new balance should last you until April 25th. Thanks for topping off your Morty account, and thanks for the donation.

Domain added. it can take up to 2 hours to start working.

Domain added. it can take up to 2 hours to start working.

Thank you for taking the time to scan for ways to help reduce storage space. I appreciate it. Able to log in to account and view all my files. Sites all restored. Thanks again. Will do my best to keep this storage limit in mind. Get jaded a bit when you work in environments where space is an afterthought. For such an amazing service, I understand fully the need for such strict measures and it is imperative on me to be more mindful and present while doing my best to help keep this and the community around it thriving. Respect.

Please don't create multiple topics for the same issue, someone will help you when they can. See: https://helionet.org/index/topic/66674-developers-can-be-bad-at-administrative-work-im-one-of-them/

You had $19.2353 balance plus $20 (plus $5.26 bonus) means you have $44.4984 balance now. Thanks for the Morty payment.

Thaks wolstech, everything works good.

The two domains listed have been removed and webapp.helioho.st has been added. The domain myapp.helioho.st is assigned to another user and cannot be added. The domains can take up to 2 hours to function. If you need the files associated with the domains that were removed, a backup is available from https://heliohost.org/backup/

Yes sir, serious aspect to note down . Once again tank u for the opportunity and support you really do respond fast 🙏🏻 allahu Akbar

Domain added. The IP address needed for the A record can be seen in Plesk (they show at the bottom after you select the domain) once the domain finishes adding. The domain can take up to 2 hours to function.

Backups for user LordSterben have been discarded and scheduled backups have been turned off to prevent the account from filling up again. If you want to use scheduled backups, please set up remote storage for them so the account doesn't fill up. One backup from today has been left in place for you, and a backup of your account is also available via https://heliohost.org/backup/ if anything is missing.

Your storage space as been increased, and you have 48 GB free now.

This account was one of 3 in a group that got flagged, and based on the other details, only 2 of them are actually the same user. Unsuspended. It may take up to 2 hours for everything to work again.

noted that!

It is indeed suspended due to multiple accounts, though the public IP address is not the only reason the suspension was triggered. That said, since all of the accounts in question are still suspended, I've unsuspended this one for you. It can take a few minutes to work again, and the domains can take up to two hours.

Hi, its suspended due to 4G internet using same public IP, can you fix this. I have access to only 4g access here

Thanks. Already deleted it. By the way did it raise the flag because of the word "proxy" inside the script?, because its not like a network proxy, it's actually just an API endpoint. It was an AI generated script, and it decided to use the word "proxy" as handler.

We strongly encourage anyone who will listen to avoid cPanel at all costs. Very evil people work for that company, and the control panel is pretty bad too.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Happy programming! 🙂

Looks like you got it to work, let us know if you need help with anything else.