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Hello Admin, My username is taufikhizet1350. I would like to add my domain taufikhz.my.id to my hosting account. Thank you.

You were suspended for high MariaDB load. I'm not sure if it's for too many concurrent connections or something else, Krydos would be able to give more specific details. I've unsuspended your account, but you will need to optimize your website or risk being resuspended.

I've escalated this request for Wolstech's attention who can set up a Lily account for you when he has a moment. He'll reply to this thread when it's all ready to go. 🙂

It's happening on my VPS

The pending suspension for that account has been cancelled. The other user hasn't contacted us yet, so easy enough for us to fix. Shared IPs do indeed cause this issue, and it's been occurring more and more frequently lately due to the use of VPNs along with smaller providers using networks with frequently rotating / shared exit IPs...

This was resolved in the Staff channel, marking this thread as [Solved].

DKIM, SPF, and DMARC have been set up for the domain tanzilskill.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I think SMTPmart is best choice 🗿

As a reminder, our terms of service prohibits hosting proxies on a Plesk account. A VPS is required to host these due to the amount of resources they use. Do you still want this domain?

Also mail.heliohost.org is nonexistent so you can remove that.

Glad to hear you got it working! Please let us know if you need anything else.

Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. you can also download a backup of your accounts before the domain was removed at https://heliohost.org/backup

Please see https://wiki.helionet.org/502_Bad_Gateway and https://wiki.helionet.org/504_Gateway_Timeout The short version is the server is either restarting Apache or overloaded and too busy to process your request.

Domain added. It can take up to 2 hours to function.

When you register or finish a reset, it can take several minutes (or longer in some cases) before you can log in again. The account has since finished creating though, so it should be working at this point. If you still still can't log in, try resetting the password: https://heliohost.org/reset/

Invite resent.

Thank you 🙏

Since we've just reset your account as you requested here, it's not possible to troubleshoot this issue as all files are deleted as part of the reset process. Once you have recreated your account after the reset, please let us know if you encounter this problem again. Thanks!

Domains removed and new domain added. it can take up to 2 hours for the new domain to start working. you can also download a backup of your accounts before the domains were removed at https://heliohost.org/backup

If you read the link I already sent you https://wiki.helionet.org/Common_Software_Load you can see a lot of other options, and the estimated load they will cause at various traffic rates. If you're unable to click the link or view our wiki for some reason I can say that Drupal might be similar to Wordpress, but causes a lot less load, and has a lot less chance of being hacked.

These are the lines for email config from your zone file if you still don't see them in Plesk. You'll need to combine the DKIM key back into one line to add it to CF since it's broken up across two lines due to length here. heej.se. 14400 IN TXT "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.heej.se. 14400 IN TXT "o=-" default._domainkey.heej.se. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAqxEnQGWUVuqpHa7mAyyLaduwDLLvyFaMKhkdHw286tL2E0nSpIr+qDtIt92iTHRQyQuOab3ZEa2Rk1aLPWvVURvkw8cMGq6IMr9/5QwaCw0mVZ81uvANEpAvZNnGl5WoxMwa3hYXldEVwSNozQ2NskBHu/FYnviduQODNqKecdyI1mB2EF3GMovI0QP9dMF0S" "0XxmtQ3IzJKv1qruYUjwzZjyBV4Rus2Q5FlFtCrENHs1IcDNuUVwEWfq7osqDe2UhJjWGb1yzK4PQKQm9ez2PVWq/ZvS0aJ/gIi7XHJJ4aLwmct0DQjko0fxLsTmiq70AGdNe25wrY0+9MTdsl5owIDAQAB;" ) ~

Thank you alot

Domain added, it'll take effect in about an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the domain to work.

The suspensions for these 2 accounts have been cancelled and the accounts have been excluded. If anyone else at your workplace wants to create an account, please let us know beforehand so everyone doesn't end up suspended again. Also, please be sure the accounts are not and will not be utilized for cross-hosting (spreading a large project across more than one account). Doing so will result in a suspension for evading the resource limits.

ok, now I undrestand the reason, thank you very much.