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Looks like you've raised another duplicate request here despite having been answered here so I am locking this thread. As I've already asked you once here anda second time here: Please do not create duplicate forum threads for the same issue. Since this is the 3rd time I am asking you not to raise duplicate requests, please take a moment to read through our Three Strike Policy. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request as well as to other users who ask for help.

Domain added, it'll take effect in about half an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers if you haven't already.

This account was suspended because you failed to provide a license for the paid software you were using. We can unsuspend this account after you provide proof that you have a valid license for the software.

Hello Please remove the server privateaibot.heliohost.us set on this email address. I set another one as i did read term and condition, and the first one i have some issue and could not make few things working, apologies for that Rafal

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Thanks!

$4.00 per month, or $21.60 per 6 months (10% discount)?

Domains removed.

Domain added, will take effect in about an hour. You'll need to configure an A/AAAA record or switch to HelioHost's nameservers if you haven't already.

Domain added. It can take up to 2 hours to start working.

I have started your rebuild, and you'll get an email in a few minutes when it is done.

Here is how your storage space is being used. Backups 0 MB Emails 0 MB Files 259.78 MB Trash .95 MB Logs 0 MB PSQL 0 MB MariaDB 20.73 MB Total 281.46 MB 1.5M /home/pokemonwawi.helioho.st/httpdocs 224M /home/pokemonwawi.helioho.st/disneywawi.helioho.st 12M /home/pokemonwawi.helioho.st/sora.moss.helioho.st 9.4M /home/pokemonwawi.helioho.st/maplewawi.helioho.st 656K /home/pokemonwawi.helioho.st/savanna.drumz.helioho.st 156K /home/pokemonwawi.helioho.st/mycrypto.helioho.st 676K /home/pokemonwawi.helioho.st/pricebot.helioho.st 13M /home/pokemonwawi.helioho.st/test.helioho.st 32K /home/pokemonwawi.helioho.st/test2.helioho.st 124K /home/pokemonwawi.helioho.st/pokepricebot.helioho.st 24K /home/pokemonwawi.helioho.st/.nodenv 4.0K /home/pokemonwawi.helioho.st/.phpenv 120K /home/pokemonwawi.helioho.st/.rbenv 12K /home/pokemonwawi.helioho.st/.npm Your total storage usage is only 281 MB so I guess you already figured out where the 700 MB was. One thing that confuses people frequently, is if you delete files it can take up to 24 hours for the storage total to reflect the change. So if you're using 700 MB, and then you delete 419 MB Plesk can continue to report that you're still using 700 MB for up to 24 hours even though the files have already been deleted.

Thanks for the donation. Your storage space on the hhfn account has been increased by 2000 MB to 5000 MB total.

Yes, you can have up to ten domains associated with your account. They can be domains you own yourself, or a .heliohost.us/.helioho.st domain. What domain would you like added?

Domain added. it can take up to 2 hours to start working.

Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

DKIM, SPF, and DMARC have been set up for the domains easy.heliohost.us and dreamscribemedia.space. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Your access has already been restored due to you upgrading your storage space. let us know if you need anything else.

Hi KazVee, Thank you very much

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've unsuspended your account. An administrator can look into the specifics of why you were suspended, but I've never seen the system be mistaken. Common causes for suspension are using VPNs, shared networks, or using the same computer as another account holder.

Top-up done and confirmed on Discord: "Your Morty balance has been increased from $0.3412 to $6.3412. Thanks for being a Morty customer."

You already asked for this here and also asked while trying to ping the Discord Support channel over half a dozen times during the overnight period for North America, where most of the unpaid volunteers are based. The domain was added for you on Discord. All HelioHost staff are unpaid volunteers who donate their time to assist others. Please do not create duplicate requests everywhere for the same issue. Asking the same question in multiple posts can lead to wasted effort and slower support. All helpers have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

Looks like this was requested and resolved on Discord. All helpers are unpaid volunteers who donate their time to assist others. Most are based in North America and some are asleep in the middle of our night time. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

Thank you for the quick assist!