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yes i am able to login. all the websites and files are there but they are not up.

Hello HelioHost Team, I am experiencing a serious issue with my hosting account. All of my domains and subdomains are currently showing a 504 Gateway Time-out (nginx) error. None of my hosted pages are loading from any device or network. Details: - Username: [texu] The problem started today and continues even after clearing cache, trying different networks, and checking from multiple devices. It looks like a server-side or gateway issue affecting my entire account, not just a single domain. I request the team to please check my hosting instance, backend services, gateway connection, or any resource-related issues that may be causing this downtime. If you need any additional details, please let me know. Thank you for your assistance.

Actually gsakola.in is allias to gsakola.heliohost.org in place of current gsakola.com because of this only I wanted same root directory for gsakola.in as that of gsakola.heliohost.org if it is easily possible. Thanks a lot for your help.

Yes it was. Whoever owns Crowcast used our services to host the website, and they got banned for illegally distributing copyrighted content. We took their site down and put up that notice that it was suspended for violating our terms of service (which among other things prohibits copyright infringement and IPTV services). You're one of quite a few people who used crowcast and stopped by to ask what was going on. HelioHost is based in the USA and is subject to things like DMCA, so we're required by law to remove this stuff when it's reported or discovered. If we don't, we can be sued.

2 GB memory, 2 CPUs, and 50 GB storage is $7.00 per month, or $37.80 per 6 months with the 10% discount. Here is a link you can use to pay for your VPS. https://heliohost.org/vps/pay/?code=VIKPr17yUsIKJ52w

Thankyou sir and heliohost team you are best❤️

Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again.

You're welcome. Please let us know if you need anything else.

Yes, staff members can add domains for you at your request. You can ask for a .heliohost.us/.helioho.st domain, or a domain of your choosing if you have one through a domain registrar. Here's a wiki article describing the details: https://wiki.helionet.org/Addon_Domains

Okay. Thank You !

I have an important e-mail that I need to receive that keeps getting rejected at the server level for failing the DMARC check (specifically "Found DMARC record contained a bad v= value"). I admittedly know next to nothing about DMARC but based on google it looks like really they need to fix their server, however a year after notifying their tech support of the issue I'm having the same problem. Is there anything that can be done on my account to allow me to receive e-mail from one specific domain even if it doesn't pass the DMARC settings? If it helps my understand of the log seems to indicate the DMARC expects <domain>.com and the message in fact comes from email.<domain>.com

Just read this article and thought you guys might be interested. https://www.anthropic.com/news/claude-for-nonprofits

That's probably the monitor being broken considering you're on Morty. It's also possible the monitor is getting blocked by our firewall if it's opening too many connections. My first suggestion would be to try a different monitoring service. There's hundreds of other paying users on the same server as you and none of them are reporting issues.

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

The quota includes the trash, and since you didn't clear the trash you're still over the limit. Backups 0 MB Emails 0 MB Files 12.94 MB Trash 970.56 MB Logs 4.90 MB PSQL 0 MB MariaDB 69.16 MB Total 1057.56 MB When you delete a file, if you don't check this box the file still takes up space on your account. You can also just occasionally go to /home/sisintex.heliohost.us/.trash and delete everything inside there before you exceed your limit. If you like having 970+ MB of junk sitting in the trash another option is you can use the link MoneyBroz posted to increase your storage.

Tried that as well, to no success. Due to the way the folders are and the content , it's proving difficult. I'd appreciate if you can extract it from your end. Thank you.

It looks like remote MariaDB is already enabled. MariaDB [(none)]> select user, host from mysql.user where user like 'lostandfound_%'; +-------------------+------+ | User | Host | +-------------------+------+ | lostandfound_user | % | +-------------------+------+ 1 row in set (0.048 sec) I can try updating Plesk. I believe we're an update or two behind.

Marking solved because deleted the request.

server: johnny username thofficial

That suspended screen is not ours, so we cannot assist with that. You'll need to contact the developer of whatever game or program that is to get assistance.

See:

Domain added, it'll take effect in about twenty minutes.

Thanks for your quick response!

Glad you're on board with us! the subdomains have been added to your account. it can take up to 2 hours for them to start working.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache