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a. csierrae1815 b. Tommy c. hotel.helioho.st URGENT ACADEMIC REQUEST: Dear HelioHost Support Team, I am writing to request the reactivation of my account. This website hosts a critical university project (a hotel management system) that I must present and deliver this coming Saturday, May 30th. My final academic grade depends entirely on this project. I believe this suspension is an error, as the site is strictly used for educational and testing purposes. Due to the tight deadline, I urgently need to regain access to my project files and database. If there was a resource spike caused by my code, please let me know so I can optimize it immediately. Thank you for your time, understanding, and urgent help. Best regards, Christian Sierra

Domains re-added. They should work within 2 hours. And yeah, I agree that messaging can be confusing especially for users with external DNS who may not realize the domain needs to be added. The page was written with the expectation that users would be using our DNS (which back in our cPanel days was actually a requirement to add the domain). For users who do use our DNS, an unconfigured domain simply doesn't resolve and returns NXDOMAIN instead of that page, so its obvious its not set up. When external DNS is used, it's possible to force an unconfigured domain to resolve, and the server just shows that page because it has no idea what to do with requests for the domain.

This support request is being escalated to our root admins who can add those for you.

Sounds good. Let us know if you need help with anything else.

Please don't create multiple threads for the same topic. It's possible the backup was performed before you created your PHP file. You'll need to either look for the PHP file in your own backup, or recreate it from scratch.

Subdomains added. It can take up to 2 hours for them to start working.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Great, thanks. I will carefully go through the tasks and keep watching the https://heliohost.org/dashboard/load/ Thanks

Sorry for the delay.Yes, they're gone. Thanks

Domain added, it'll take effect in just under two hours.

Thanks again, migrated and documented all over the place so users already woke up to their homeland's music and morning news. There's just no way to remote-patch the server initially queried at the moment, so you may still see some hits to .org for a while.

Subdomains added. It can take up to 2 hours for them to start working.

Domains added. it can take up to 2 hours for them to start working.

Installed. You can see the current list of modules and their versions for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Yeah, there is a backup from March 23rd when the account was archived. Let us know if you're missing anything from the May 8th backup, and we can try sending you the March 23rd backup instead.

I've unsuspended your account. Please allow your account up to 2 hours to fully reinstate. If you're using Wordpress, please be aware that WP is one of the main causes of account suspension. We have more information on how to try to mitigate WP's high account load on our technical documentation wiki page here: https://wiki.helionet.org/WordPress

atrium.city Thank you, greatly appreciated

Thank you for the time spent.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

It's because your account was deleted. When the accounts recover from the Johnny crash, it only comes back with whatever main domain you pick. I've added mydigitallife.tk back to the account for you. It should work within 2 hours. Free subdomains ending in heliohost.org are no longer available to users, and have been restricted to system functions and staff accounts for several years now. It's just that a few users like you have been here so long that they still had them on legacy accounts. I've temporarily added it back, but it will redirect users to astron.helioho.st when they visit it so bookmarks and search results for your old domain can find the new one. There will be a point where the .org domain stops working, so please notify your users. It can take up to 2 hours to function. You have to unpack that on your PC and manually restore the files. You can't use the built-in Plesk restore function to restore it. Depending on the format, it's either a plain tar.gz archive containing a copy of your home folder, or a plesk backup (which can unpacked using these instructions: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File)

Fabulous! All working now, after upload via Plesk 🙏

24 hours... 😓 Well, now we know if someone else has trouble with git, I guess! Glad it's all sorted out! 🙂

Ah. I think Solid Explorer on Android caused this issue. It was my first time using it to connect to tommy ftp. I will just not use it for tommy anymore. Sorry for the trouble and thank you.