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Thank you so much for updating the domains and for taking the time to create a backup of my account! I truly appreciate it. Regarding the Git repository integration, I am still facing some issues. As requested, I have attached a screenshot of my settings in Plesk's 'Create repository' window. As you can see, the process gets stuck in the pop-up window showing "Deploying files to hotel.helioho.st". The task "Cloning Git repository Laravel-Hotel.git..." remains indefinitely in a "Queued" status and never finishes processing. Not knowing what to do, I tried adding my repository again, but that attempt is now stuck in the queue as well.

Oh, that's interesting. Because I've tried connecting to the website on my desktop, laptop and two tablets. I wonder if it's my ISP? I don't know if I need to restart my modem/router. Edit: Oh no ... It really is my ISP Edit 2: Yeah I changed the settings on my router, it works now, thanks for the help. This was an odd experience.

Hello, can you please add the following dns record to my site. type: txt hostname: @ data: protonmail-verification=8995d526f4c0470fc26d86dc9cbed9e6a8f0b538 Thank you

You can download the data we were able to recover here: https://heliohost.org/backup/ In your case, it looks like the backup is from 2024. Newer files may be available for your account, but newer databases will not be. Would you like me to have Krydos take a look? Directions for unpacking the backup are here: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File After you unpack it, you'll manually rebuild your site using the data from the backup.

The .org domains are no longer available to users (they haven't been available for several years now), but users who had one were allowed to keep using it up until their account was deleted or until it was changed by the user. All Johnny users lost those domains during the crash because all Johnny accounts were deleted as a result of it. You can use the .us one and just upload the files into httpdocs like you normally would. Assuming your software is built decently, it shouldn't matter what domain you're using for it. Note that for some apps like Wordpress you may need to edit the database to change the domain in the settings table.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

You should be able to open that file without the extension (it should be a .tar file without the extension, if whatever tool you're using won't open it, you can rename it and put a .tar on it so it will open). .tzst is a .tar inside of z-standard. The actual files you had in your home folder are inside that extensionless tar file. You then upload the actual files back into your home folder through the file manager or SFTP just like you did when you originally set your account up.

Since that domain is already on your account as the main domain, the only thing you need to do is set your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org and the domain should work. Note that HelioHost is not a registrar (we're only a host). You need to set the name servers on the registrar's website where you purchased the domain.

My main domain bladerunner.top with webmail are not working. Please refresh all DNS records as there should be. Thank You.

Johnny accounts have a limit of 5 domains (one of which must be your main domain), so you cannot request 9 extra domains. https://helionet.org/index/topic/66787-domain-limits/ If you want to request all of these, you will need to upgrade to Tommy first. Otherwise, please specify 5 that you want added, and which one you want as your main domain.

$6 ($5 + $1 bonus) has been added to your account, giving you a total balance of $6.4521. Thank you for your payment.

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.

I've removed the 'others' subdomain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the 'genesis' subdomain to your account. It can take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You were blocked in the firewall for failed SFTP logins. i've unblocked your IP, can you connect and login now?

Krydos can do this for you.

2 weeks from May 7th is May 21st. It's now May 24th so your VPS has been powered off. It can still be renewed if you want though. https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

Awesome, thank you Krydos and Wolstech! I appreciate you getting these added back so quickly after the rebuild. Thanks for the incredibly fast turnaround! Everything is good to go now. I really appreciate the team's hard work. 🥰😍🤩👍

thank you very munch. Adding domain must be manual and ask moderator are understanable, Now i need to add sub domain? is it also need to add manually? no auto? or it will destroy main domain? im trying to learn some mail, so i need subdomain mail.neocloud.qzz.io and lets encrypt cert on it but cannot find menu for sub domain.

I WANT TO RESTORE THE LAST BACKUP FROM MY FILE BEFORE REBUILT Johnny SERVER I haven't backed up my file And when I download the last backup, it's without my php file, I can't find it pleskbackup-evram.tar

Domain added. It can take up to 2 hours to start working.

This support request is being escalated to our root admins.

Glad you found what you needed in the backup. Once you've got the domains purchased, please feel free to make a new thread request. This thread is in the Escalated section for the backup question, but any admin can add domains so making a new thread will mean the non-root-admin helpers will probably see it quicker to get it done for you. 🙂 Also I'll add a link for any other forum users who may see this post and want to consider using Namecheap to purchase a domain since we recommend them: https://heliohost.org/partners/ Using the affiliate link to sign up and register your domain will not cost anything extra, but it helps HelioHost earn a bit of commission for the referral. Please note: You may need to disable your ad blocker or add the link to your allowlist, since some adblockers may flag it even though it's safe.

Please check your PMs for information regarding your Lily account.

Looks like you posted here and also emailed to ask for the same thing: https://helionet.org/index/topic/68011-hh741996-re-account-created/ It's the same unpaid volunteer staff (and there aren't that many of us!) who donate our free time to help on the forum and on the support email address, so please do not duplicate our work unnecessarily. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.