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Hi there, I recently installed FreeBSD on my computer and installed Claws Mail as the email client, however, I find it difficult to configure my email on Heliohost. It always throw me an error when attempt to log in my email account. This is my configurement: The error log: * Account 'mail@bochard.net': Connecting to IMAP server: bochard.net:143... [2025-08-25 18:16:18] IMAP< * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ STARTTLS AUTH=PLAIN AUTH=LOGIN AUTH=DIGEST-MD5 AUTH=CRAM-MD5] Dovecot ready. * IMAP connection is un-authenticated [2025-08-25 18:16:18] IMAP> 1 CAPABILITY [2025-08-25 18:16:18] IMAP< * CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ STARTTLS AUTH=PLAIN AUTH=LOGIN AUTH=DIGEST-MD5 AUTH=CRAM-MD5 [2025-08-25 18:16:18] IMAP< 1 OK Pre-login capabilities listed, post-login capabilities have more. [2025-08-25 18:16:18] IMAP> Logging mail@bochard.net to bochard.net using CRAM-MD5 [2025-08-25 18:16:22] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:22] IMAP< Error logging in to bochard.net [2025-08-25 18:16:22] IMAP> Logging mail@bochard.net to bochard.net using DIGEST-MD5 [2025-08-25 18:16:22] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:22] IMAP< Error logging in to bochard.net [2025-08-25 18:16:22] IMAP> Logging mail@bochard.net to bochard.net using PLAIN [2025-08-25 18:16:31] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:31] IMAP< Error logging in to bochard.net [2025-08-25 18:16:31] IMAP> Logging mail@bochard.net to bochard.net using LOGIN [2025-08-25 18:16:47] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:47] IMAP< Error logging in to bochard.net [2025-08-25 18:16:47] IMAP> Logging mail@bochard.net to bochard.net using plaintext [2025-08-25 18:16:50] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2025-08-25 18:16:50] IMAP< Error logging in to bochard.net [2025-08-25 18:17:00] IMAP> 6 LOGOUT [2025-08-25 18:17:01] IMAP< * BYE Logging out [2025-08-25 18:17:01] IMAP< 6 OK Logout completed. Huge thank you in advance!!

The settings shown in plesk don't work properly in our environment because of our non-standard implementation, and the fact that we allow external DNS. Very few people have actually gotten them to work, and even then they usually have to forgo SSL because many mail clients don't like the fact the server identifies itself by its server host name, which doesn't match your domain name. As I said above, please use your server's host name (johnny.heliohost.org, tommy.heliohost.org, morty.heliohost.org depending on the server you're on) for both of those host names, and the connection issues should go away.

It's not free. I forget the exact price, but it adds like $13 or $14/month to your cost for the license. do you still want to install this? Or would you prefer something free instead like Hestia?

hi i try to enable the webmail in the plesk hosting panel i tried to enable it to my custom domain and the heliohost subdomain it's givving me an error Not Found The requested URL was not found on this server. can anyone help me slove this

i want to rename my exsisting domain to https://api-auth.transitflow.qzz.io/

I have tried this one too: localhost:3306

Subdomain added. it can take up to 2 hours to start working There is only one subdomain in this post, if you would like another one to be added then let us know.

I'm really sorry for the duplicate requests. That was not my intention to cause confusion or delay. I kindly confirm that I will only follow this request here: https://helionet.org/index/topic/65419-request-to-add-and-change-main-domain-to-taufikhzmyid-and-add-new-domain-taufikhzheliohost/ Thank you very much for your understanding and support.

Full RAM or too much traffic on server 🐸

You have traveled through time 🐧

Please check your PMs for information regarding your Lily account.

Direct access to phpmyadmin via external link is not supported. You need to launch it from the Databases page within Plesk because Plesk sends additional data to it to tell it what user and databases to display.

I took a look around your VPS, but there are too many errors to fix them all within an reasonable amount of time. It's pointless to spend 6 hours fixing all the issues. I recommend doing a free rebuild. A rebuild wipes all of your data, deletes the OS, and reinstalls everything back to the default state. Make sure you have a backup of anything you need prior to requesting a rebuild because once it's deleted there is no way to recover it.

Deleted.

It's been 5 days, and your trial ends in 2 days. Is everything working? Would you like to stay on Morty or get moved back to Johnny (which doesn't support PostGIS)?

You've already created a request here https://helionet.org/index/topic/65419-request-to-add-and-change-main-domain-to-taufikhzmyid-and-add-new-domain-taufikhzheliohost/ and on Discord https://discord.com/channels/398197622168616962/398538798994161664/1409112538108530688 Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

Hi, I'm logging on and I'm tring to modify the php script. Thanks

The pending suspension for that account has been cancelled. The other user hasn't contacted us yet, so easy enough for us to fix. Shared IPs do indeed cause this issue, and it's been occurring more and more frequently lately due to the use of VPNs along with smaller providers using networks with frequently rotating / shared exit IPs...

This was resolved in the Staff channel, marking this thread as [Solved].

I think SMTPmart is best choice 🗿

As a reminder, our terms of service prohibits hosting proxies on a Plesk account. A VPS is required to host these due to the amount of resources they use. Do you still want this domain?

Also mail.heliohost.org is nonexistent so you can remove that.

Glad to hear you got it working! Please let us know if you need anything else.

Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. you can also download a backup of your accounts before the domain was removed at https://heliohost.org/backup

Domain added. It can take up to 2 hours to function.