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Hello HelioHost Support Team, I am writing to request a change of the email address associated with my HelioHost account. The email address currently on file is an institutional email that will soon be permanently deleted by my organization. Here are my account details: Current Email Address: s2201710@usls.edu.ph New Email Address: filasoldantejr@gmail.com Please let me know if you need any additional verification or information from me to process this change. Thank you for your time and assistance!

Mail score 10/10, thank you!

If there's specific files you need, we can look at grabbing those for you. Please specify the exact file or database names. It may take a while to get you the data, as we have to manually review it to ensure nothing illegal is in the files we provide. We do not provide full backups of hacked accounts because they contain malware and may contain illegal content as well (e.g. data collected by a phishing site if one was set up).

This support request is being escalated to our root admins

Yes, it does! Not sure what you exactly changed, but thank you so much!

An administrator will be able to change it for you.

I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.

It looks like your payment went through and your VPS is active again. Please let us know if you need anything else.

No worries about delay, verified the DNS record is working. Thank you so much

Please see https://helionet.org/index/topic/68164-request-to-unsuspend-account-lismo-resource-overuse/ Do not create duplicate topics for the same issue.

The Rebuild has started and you'll get an email when it finishes. Your next free rebuild will be available on 2026-07-03

Yep, Morty never has 502 errors because there are far fewer domains on that server, and it only takes Apache 10 seconds or so to restart. Morty also uses graceful restarts so the old Apache threads continue serving requests while the new Apache threads load up the configuration. On the free hosting plans we use hard Apache restarts which shows 502 errors for a minute or two every time Apache is restarted. You can read more about 502 errors with this link if you want to https://wiki.helionet.org/502_Bad_Gateway

Since there was no request for the March 23rd backup I'm going to mark this as solved and lock it. If you're still missing any data please use this link to open a new support request. https://helionet.org/index/forum/45-customer-service/?do=add

The backup you downloaded is a full backup from 2024-07-25. I have removed the old backup and added a partial backup from 2026-05-09 when the Johnny server was powered off. To download the new backup just go to https://heliohost.org/backup and request a new link. After downloading the new backup let us know if you're still missing anything.

Domains re-added, will take effect in about an hour and fifteen minutes.

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved. @thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.

I tried mail-tester and got a 10/10 score. Thanks everyone!

It is completely possible it was hit by bots or the like. You may want to review your logs and see if there's an unusually large number of requests (especially ones that look like they're searching for vulnerabilities or beating on the login page) and block them with .htaccess.

Domain added, will take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP for the domain to work. Your username is the name you use to login at https://heliohost.org/login. We can sometimes find your hosting account from your forum username, but they're not always linked. Unless you set xn--plised-pxa.ee as your main domain during the registration process, it's not currently possible to add domains by yourself.

Domains re-added, they'll take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to update your A/AAAA records to Johnny's IP address.

Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request. Provide your username. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

Thank you very much 🙏