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Hi - Im trying to set up a contact form on a website im creating. I am new to this, so I apologize for the simplistic question! I need the following info but not sure where to find it - thanks! -e SMTP_SERVER=smtp.example.com \ -e SMTP_PORT=587 \ -e SMTP_USER=my-smtp-user \ -e SMTP_PASSWORD=SuperSecretPasswordOrToken \

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Thank you very much guys. Joomla seems to be pretty popular at the moment. I might try it instead. Thanks again Andy

Set.

Good day, wolstech! Thank you for your prompt response. I appreciate your accommodation to my concern. The sudden spike of memory usage was probably because of my multiple attempts to run NPM commands in one of my Node applications last week. I had problems with running `npm run dev` command since no outputs were shown during my attempt to run my Vue app in development mode. Again, I sincerely apologize for exceeding my memory limits beyond what is provisioned under my Tommy account. I'll be mindful of using my account resources well moving forward.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Thanks.

Unsuspended. it can take a few minutes to start working.

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers (if you haven't already) for the domain to work.

Glad to hear that you figured it out.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account has been reset, so you'll need to recreate it using the link sent to your email address. If you own that domain, we can certainly add it for you. We can add up to ten custom domains for you, but unless you request .heliohost.us or .helioho.st domains, you'll need to purchase one from a domain registrar.

Thanks!

You were originally suspended for possibly have more than one account, after further investigation on our end we determined that you are using a shared IP address with another user so your account has been unsuspended.

Oh, that would explain it. An exclusion for the shared IP has been added. Please let us know if you need anything else.

Main domain changed and new domain added. it can take up to 2 hours for the new domains to start working.

You've also created a request here: https://helionet.org/index/topic/65534-regarding-domain-add-remove/ Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

You're very welcome! 🙂 Please let us know if we can help with anything else!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Yes, I definitely do need a backup of my files, thanks for asking! Let me do that and get back to you once it's been completed.

Thank you !

Done. The new domains can take up to 2 hours to start working.

Done. The new domains can take up to 2 hours to start working.

Done. Make sure you use a 301 redirect (permanent) not a 302 redirect (temporary).

Domain added. it can take up to 2 hours to start working.