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The other account has already been canceled.

Yeah you had a ton of load coming from Python (note these numbers have dropped off a bit because you've been suspended for a little while). 66.38 GB 120.2 /usr/bin/python3.12 -u -O /home/dragoe.helioho.st/httpdocs/AppFiles/Moonlark/moonlark.py -n DragoE 56.11 GB 28.1 /usr/bin/python3.12 -u /home/dragoe.helioho.st/httpdocs/AppFiles/Watchman-main/Watchman.py There was also resources being used by the system due to the long-running python processes (about 14GB as of this post), which you can't really do anything about...it's just the nature of linux managing sessions. Please reduce the memory consumption quickly. Unsuspended. It may take a few minutes to work again. Domains can take up to 2 hours to function.

If you have the certificate file (and matching key file), you can likely install that instead of Lets Encrypt. Not sure how you do that on Hestia, but I'd imagine there's an option or guide for it. It should work provided the certificate is not expired and the common name and subject alternative names (SANs) are correct (the domain/subdomain you're securing needs to appear in one of those fields on the certificate unless its a wildcard certificate). A domain's certificate is sent to the browser by whatever server is serving that domain, so you'll need to install the PositiveSSL cert on your VPS if you want to use it once your (sub)domain is pointed to your VPS.

Domain added. It can take up to 2 hours to start working.

Domain added. It can take up to 2 hours to start working.

Domain added. The correct nameservers are ns1.heliohost.org and ns2.heliohost.org

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

The only payment methods for debit/credit cards we accept are PayPal or Stripe. You could also alternatively donate using cryptocurrency or one of the other methods listed here: https://heliohost.org/donate/.

Thanks a lot, I have been working on it by now. It is going as expected. And yes, I will use the paypal link soon, I will be needing this vps a few months, so that's about right. Again, thanks a lot.

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

Information sent by PM.

That account looks like it has already been moved to Morty and unsuspended.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The load mostly came from systemd, which is usually due to excessive use of scheduled tasks or FTP connections being left open. We've seen this before, and weirdly systemd-related load suspensions are always the most prevalent after a server is rebooted (Johnny was rebooted yesterday due to hardware maintenance). It usually calms down after a few weeks, and we have no idea why. Please reduce the frequency of your tasks, and if using FTP make sure you're closing your FTP connections when you're finished using them. You can watch your load here : https://heliohost.org/dashboard/load/ Unsuspended. It may take a few minutes to work again, and domains can take up to 2 hours to function.

I've changed the main domain on your account for you, and added the new subdomains. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

It looks like the emails are working now, and you get 1 email per reply.

This is not a valid domain TLD. if you would like to use a subdomain then let us know if you would like to use heliohost.us or helioho.st

Yes, I received it and setup my account again. Thank you. Best Regards,

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Johnny has been powered back on, and everything seems to be working. Let us know if you notice any issues.

We are currently doing maintenance in our datacenter, and we are going to be powering off Johnny, and a few VPS for a short period. We'll make another news post once everything is back online.

Sure.

Remote access enabled. host=65.19.154.90 port=5432 user=kautham_order dbname=kautham_order_service password=<set in Plesk> and host=65.19.154.90 port=5432 user=kautham_events dbname=kautham_order_service password=<set in Plesk>