New Topics

Dear support team, dear @Krydos and @wolstech, Last week I moved from Johnny to the paid plan on Morty. All my domains are now on Morty. Since then I received complaints from other people that e-mails sent by me to them, are moved to their spam folder. Today I did check Mail-Tester.com for all my domains in my account. Results for all of them: 6/10. I found out that: 1) DKIM (minus -3): signature is not valid 2) DMARC: there is no DMARC record. 3) SPF (minus -1): the domain does not allow 65.19.154.93 to use e-mail address 65.19.154.93 = morty2.heliohost.org When I use the tool https://toolbox.googleapps.com/apps/dig/#TXT/, no txt files are found related to the domains in my account. That means that DKIM, DMARC and SPF are not configured for the domains in my account. In Plesk, the setting “Use DKIM spam protection system to sign outgoing email messages” has been enabled for all domains in my account. Also “Active DKIM selector” has been set to “default (Plesk Default)”. So those settings are good, but nevertheless not effective/operational at all. I have experienced this problem two years ago when the domains were on Johnny. You then added SPF, DKIM and DMARC records for me on the DNS. This is something I can’t do myself via the Plesk platform/interface. If necessary, I can provide you the url's of those postings on the forum. Can you therefore please be so kind to set the following values for ALL domains in my account that are on Morty: SPF: “SPF: v=spf1 a mx ip4:65.19.154.93 ip4:65.19.154.94 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ip6:2001:470:1:1ee::1011 ip6:2001:470:1:1ee::3004 include:_spf.google.com include:smtp.spf.ziggo.nl ~all” DKIM: Plesk value, activated on the corresponding domain DMARC: default value, activated on the corresponding domain Regarding “smtp.spf.ziggo.nl ~all”, the following. Please include it. In some cases it is very practical for me and it saves me time for making an alias e-mail each time on Plesk. I can do it quickly in Outlook in case I need to send an e-mail through the mx-server of Ziggo from a on Heliohost hosted domain name as the sender. Since the domain name itself is hosted on Heliohost, there will always be a sfp query on the mx-server at Heliohost even if the outbound e-mail is send through the mx-server of Ziggo. Thank you. 🙂 Please confirm when these settings on Heliohost’s DNS have been applied. After that update, all emails should have a 10/10 again on Mail-Tester.com. Kind regards and thank you very much.

This support request is being escalated to our root admins.

Looks like VPS130. Our system shows that a warning was sent on the ninth. If you didn't receive it, please check your spam folder. You can recover your VPS within 30 days after it gets shut down. To do that, please pay using this link. https://heliohost.org/vps/pay/?code=mwj0V03Fy0bsgbkB (this link is specific to VPS130). Your VPS should turn itself back on within a few minutes after you pay.

Glad to see you figured it out. Please let us know if you need anything else.

Thank you for the quick response! My web has recovered. Yes, both I and my account are still going strong.

Hello, I have suggested my friend to use heliohost shared hosting for his small business and he bought an one year Morty subscription. But unfortunately he is not currently using that hosting because nothing is built and the account is idle. Can you please suspend/Degrade/halt billing so remaining credits are preserved. Username: trustinnova47 Regards, MD Shifat Bin Siddique

Pings are working currently. Thanks.

Domain added. It can take up to 2 hours to start working.

You're suspended for using a disposable alias email address, which is prohibited by our Terms of Service. Since you provided a valid address during signup, we tried changing the address back to your original signup address for you to correct the violation, but you reversed the change triggering a suspension. Can you explain?

No. Temporary wouldn't really help. Thank you.

Alias added. It can take up to 2 hours to function.

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please note that your forum email address is currently attached to an email address on that domain, so unless you set up emal for the domain elsewhere, you will not be able to receive emails relating to your forum account, such as any message notifications or password resets you may need.

Thank you for the payment. Your account is unsuspending and will be moved to Morty shortly. You'll receive an email when the move begins, and another when the move completes (usually within a few hours). Please let us know if there's any issues once the account move completes.

I've added that domain for you. Please allow up to 2 hours for it to work and remember to set the nameservers or A/AAAA records.

Thanks

It looks like you're using Porkbun NS for that domain so you'll have to add the DNS records yourself from your Porkbun account.

Does it work now?

That's good to know. Those files can vary quite widely by server version and database content, so the fact an off the shelf AI can convert the binary InnoDB database files back into .sql format without issue is quite impressive. Thank you for the info.

Thank you !

Thanks Thanks, working now

That account was lost in a server crash back in early May. Please see these News articles for more information: https://helionet.org/index/topic/67733-when-it-rains-it-pours/ and https://helionet.org/index/topic/67995-johnny-upgrade/ You can recreate your account by trying to sign into it at https://heliohost.org/login/ A backup from 2024-07-25 is available for this account as well from https://heliohost.org/backup/. Newer files may be available, however newer databases will likely not be.

Nope not mistaken. An alias is exactly what you need if you don't want it to redirect. Alias has been added. Please be sure to configure DNS using our name servers or by using A and AAAA records pointed to the IPs shown in Plesk. The alias can take up to 2 hours to function.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

.htaccess file is going to be your best friend here as moneybroz said above. We've had to block these scanners on our own sites as well as help other users with the same (usually on our other plans after they got suspended over it).

Like our autoreply already said "Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email."