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Hi! I actually am not sure if I should post this here? But anyways, I am using Cloudflare and I don't know how I'm supposed to set up email delivery, because every time I send an email to someone using a gmail address it says this: Your email has been blocked because the sender is unauthenticated. 550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM. ...for my domain gab.pt.eu.org. Since I'm using Cloudflare and the HelioNet wiki says I have to ask for the records, then I figured out I would make a post, but I don't know how that would work since I am using Cloudflare. Thanks!

Your current balance is $6.4075 plus $15 plus $3 bonus equals $24.4075. Based on your load from the previous 30 days this should last you until 2026-11-07. If your load decreases it could last longer, if your load increases it could run out in less time. Thanks for increasing your Morty balance.

I tested this a bit Morty logs loading on Node.js enabled domain = 3.43 seconds Tommy logs loading on Node.js enabled domain = 20.01 seconds So, yes Morty is quite a bit faster, but it shouldn't take more than 30 seconds. Perhaps you need to reset your account first regardless of whether you move to Morty or not. I think this is an issue specific to your account, not a server-wide issue.

Hi! I'm currently on Tommy, and I need to change the document root for "keibeeit.heliohost.org" which is pointing /public_html directly since I don't want any domain or any other person to get to /public_html directly. Can you please change it to "/public_html/freedom"? Thanks so much!

sorry my bad I mispelled the domain... could you please delete familiybudget.helioho.st api.familiybudget.helioho.st and all the contents inside this 2 folders, doesn't matter and please create a new subdomain: familybudget.helio.st

You got suspended for using too much memory. The limit is 200GB per day. Please fix the issue quickly. Unsuspended. It may take a few minutes before you can login again, and domains can take up to two hours to function.

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media. There was a fundraiser last year, and for donations of USD $35 or more, donors were able to sign up to be beta testers on the new server that will have Java once it's ready. I have asked in the Staff channel if this would still be open to you, in case that'd be another option for you. We'll update this thread if we can still take donations from Java beta testers.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

It's been a week and it looks like you still haven't set up a subscription for your VPS yet. Perhaps you forgot? There are 13 days left from the transferred Morty balance.

Hi, I want to change my main domain from /httpdocs to /sonanella.com. My username is luma. Thank you.

You will either need to delete all NS records except for HelioHost's (ns1.heliohost.org and ns2.heliohost.org) or you could delete our NS records, and use external DNS instead.

It was suspended for high load caused by systemd, which is likely due to excessive use of cron. The scheduled jobs have been turned off on your account and you've been unsuspended, please fix the issue quickly. It may take a few minutes before you can sign in again, and domains can take up to 2 hours to function.

The easiest way cancel your VPS is to just go to https://heliohost.org/dashboard/cancel/ and click "Delete VPS". If you can't figure out how to cancel your VPS on your own, we can cancel the VPS for you, but since the email address on this forum account doesn't match the email address on the VPS we need to verify the email address prior to deleting any data. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is for you to send an email to support@heliohost.org from the email address associated with your VPS.

That domain is working properly for me. Please clear your cache. Note that this error is usually caused by running out of disk space, and you are very close to your limit (975 of 1000MB). I suspect you were over your limit earlier and have since dropped below due to something like log rotation freeing up space.

error_log for domain twoofswords.net has been discarded. The best fix for this is to enable log rotation and set a max size that's reasonable (like 10MB) with a low maximum number of logs (like 3). That way the server will rotate them out and then eventually delete them for you. I've gone ahead and set up the rotation for you on that domain so this won't happen again.

Domain added. It can take up to 2 hours to start working.

Looks like the domain may have expired or the registrar is having a technical issue as no RDAP info can be accessed. I went ahead and change the main domain back. It can take up to 2 hours to start working.

WSGI control access has been enabled on the domain ctrlroom.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/ctrlroom.heliohost.us/httpdocs/workboard/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Glad you resolved your issue, marking this thread as [Solved].

Thank You for your support!

A new subscription was set up on 2026-03-25 and the new expiration date is 2026-04-25. Hopefully the subscription will bill automatically for $7.00 USD on that date. If there is any issue with the payment we will email you.

Can you explain why all of the accounts have very similar usernames? (Also, on the off chance these are a result of you just needing multiple websites, you can have multiple sites on 1 account...a Johnny account can have up to 5 websites/domains on it).

Thanks

Thanks so much, that helps a ton!