New Topics
Showing topics posted in for the last 365 days.
- Past hour
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Hello HelioHost Support Team, I’ve moved my site from Johnny to the free Morty trial due to the recent Johnny outage. Could you please bind this domain to my Morty account? Domain: k.appinn.me Username: Seabirdr This domain was previously pointed to Johnny with these DNS records: A: 64.62.151.106 AAAA: 2001:470:1:1ee::2009 Please let me know if I need to update the DNS records for Morty. Thank you for your help. Best regards, Seabirdr
- Today
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[Solved] Request that SPF, DKIM, and DMARC records be added
kittforhire replied to kittforhire's topic in Escalated Requests
Thank you, that worked with a 10/10 score! -
What domain would you like to add?
- Yesterday
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An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.
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[Solved] Requiring a password change in VPS
msbsurfi replied to msbsurfi's topic in Escalated Requests
Thanks, it works. Both passwords are updated properly. Regards. -
Since Morty is using MariaDB 11.8 you created some databases with collation that doesn't exist in Tommy's MariaDB 10.5. After converting the collation of those tables to something that the older database understands the move seems to have succeeded now.
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Reverse DNS for VPS72 has been set to altair.helioho.st.
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Remote access enabled. host=65.19.154.90 port=5432 user=mirmil_birdz_admin dbname=mirmil_birdz password=<set in Plesk>
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[Krydos] Does Tommy Server Not Support WebSocket Upgrades?
Krydos replied to genwork's topic in Escalated Requests
I don't see any running process listening on port 3000. Are you sure it's running? -
[Krydos] Python Module Installation request - ctrlroom.heliohost.us
Krydos replied to ksuresh's topic in Escalated Requests
Are you asking for WSGI restart access? https://wiki.helionet.org/Flask#Request_WSGI_Control_Access -
Johnny server issue - DB missing - Morty transfer
Krydos replied to whoguesswho's topic in Escalated Requests
So, the only table in the database had the name messages, and there were no other tables? -
Envío video https://drive.google.com/file/d/1Fsry9rgYPIcsW8BjTvKp1OaNugXUITe_/view?usp=sharing
- Last week
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Fixed missing DNS zone. It should be available shortly.
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Your domain cannot be added because the associated account has been refunded.
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https://helionet.org/index/topic/67845-hh382360-refund-request/
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[Solved] When will my VPS be available?
MoneyBroz replied to neilfrancom's topic in Customer Service
Move completed -
Fixed missing DNS zone. It should be available everywhere shortly.
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This user has provided the table names in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503459825491771585
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[Solved] Queued: legalcounsel1444
legalcounsel1444 replied to legalcounsel1444's topic in Escalated Requests
Thanks -
[Solved] I can't log in to control panel since Johnny rebuild
wolstech replied to stoc777's topic in Escalated Requests
An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. -
[Solved] Website disappeared, actually unexista⅝
shield replied to shield's topic in Escalated Requests
Thank you -
I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
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[Solved] 500 Internal Server Error on atenahub.app.br (Morty server)
Krydos replied to talesaz's topic in Escalated Requests
Yes, it is.
