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Posted

Hello,

My username is lukestork on the Tommy server. My domain aftersales.sandicliffe.helioho.st is configured and marked Active in Plesk (domain ID 670, IP 65.19.154.90) but is not resolving in DNS — returning NXDOMAIN.

I believe the DNS A record was lost during the recent Brody/Cody nameserver rebuild mentioned in your latest news post. All files are intact on the server and return HTTP 200 when hit directly by IP.

Could you please re-add the DNS A record:
aftersales.sandicliffe.helioho.st → 65.19.154.90

Thank you

Posted

This support request is being escalated to our root admins.

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