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Username: N/A, Server: N/A, Main Domain: N/A Hello, HelioHost Support I want to restart my account and Start over Username: gentillenoir075 Plan: gentillenoir075@gmail.com E-mail: gentillenoir075@gmail.com Thanks

Hello! To restore your account backup, you would need to first extract the files from the backup, and then manually upload files back to your account. Plesk's "restore" function will not allow you to upload your entire backup back to Plesk. For more information on how to extract your files from the backup, please see this page in our Technical Documentation Wiki: https://wiki.helionet.org/Account_Backups Once extracted using the steps in the Wiki, you would then re-upload the files to the related folders inside your account (website files go into httpdocs on a main domain, etc.) Please let us know if you have any questions or if you get stuck on any of the extract/restore steps. Thanks!

While you're working on figuring out how to send an email from your gmail address I took a look at your storage usage: Backups 0 MB Emails 0 MB Files 1001.69 MB Trash 0 MB Logs 13.74 MB PSQL 0 MB MariaDB 36.82 MB Total 1052.25 MB 260M /home/gentillenoir075.helioho.st/httpdocs 12K /home/gentillenoir075.helioho.st/.ssh 77M /home/gentillenoir075.helioho.st/git 24K /home/gentillenoir075.helioho.st/.nodenv 62M /home/gentillenoir075.helioho.st/.npm 8.0K /home/gentillenoir075.helioho.st/private 251M /home/gentillenoir075.helioho.st/sitex.quevvy.com 291M /home/gentillenoir075.helioho.st/quevvy.com 0 /home/gentillenoir075.helioho.st/tmp 0 /home/gentillenoir075.helioho.st/var 29M /home/gentillenoir075.helioho.st/usr 12K /home/gentillenoir075.helioho.st/etc 0 /home/gentillenoir075.helioho.st/dev 16K /home/gentillenoir075.helioho.st/files_docker 4.0K /home/gentillenoir075.helioho.st/.config 35M /home/gentillenoir075.helioho.st/.cache 4.0K /home/gentillenoir075.helioho.st/.local It seems like the problem is you asked us to remove the sitex.quevvy.com domain, but you never deleted the files, and then you put all the same files into the quevvy.com domain thereby doubling the usage of that site. After deleting that duplicate sitex.quevvy.com directory for you your storage usage is at 802 MB out of 1000 MB. Now that you're under the 1000 MB limit you should be able to login again and your 503 errors are gone. If you need more than 1000 MB storage you can increase your limit at https://heliohost.org/dashboard/storage/ If you're no longer able to send emails from your gmail account for some reason you could always change your email address in Plesk so we can accept reset requests from this email address too. Let us know if you need help with anything else.

non-WordPress domain on this account) That's why I missed it...that domain has node instead. When I went through the domains, I saw that one had node enabled and just skipped over it, as I was focused on the WP stuff. Good news is that those files, while definitely malicious, likely would not have been able to run anyway since you had Node enabled (passenger redirects everything to node when enabled on a domain, so Apache never gets to run the PHP files). The interesting part is that the index.php is clearly meant for a nonexistent WP on that domain, and the mac.php looks like it may be the same or a very similar file to a file called bless24.php that was on the compromised lda.ng domain (I recognize this string from the top: xtamdxsirm from the other day).

Updated and unsuspended. Your account may take up to 2 hours to function.

The files from your old account can be downloaded from https://heliohost.org/backup/

I also wanted to let you know that when I go to the wiki, it says my ip is blocked or something. My ip address is 73.144.3.243 not sure what's going on with that, I can access everything else just fine.

Your current balance is $6.6407 plus $15 plus $3 bonus brings your new total to $24.6407. Based on your load for the last 30 days your new estimated expiration date is 2026-08-24. If your load increases this could run out sooner or if your load decreases it could last longer though. We'll email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

Number 2 is correct, you'll get a blank OS with SSH access to setup whatever you want. If you aren't used to the command line of linux then we can install a control panel such as Hestia for you.

In order to reset your account we must first verify your email address. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is to send an email with the text "please reset my account" to support@heliohost.org from the email address listed in the top right corner of https://heliohost.org/dashboard/ Once we've verified your email address we will be happy to start the reset for you.

Are you able to access the wiki now?

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py Installed.

Alright, it looks like the Ubuntu 26 installer works again. You should have just received an email that your VPS is ready to go. Thanks for your patience and thanks for helping us test the new OS.

Thank you, I am forwarding him how to archive the account.

Yes, all good now. Thanks. On Sun, Jun 14, 2026 at 7:10?PM HelioHost Support wrote: > The issue was a DDoS on our wiki this morning broke a firewall rule that > is required to login. It should be fixed now. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68298 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Installed. You can see the current list of installed modules and their versions for Morty's Perl at https://morty2-info.heliohost.org/modules.pl

The issue was a DDoS on our wiki this morning broke a firewall rule that is required to login. It should be fixed now.

The issue was a DDoS on our wiki this morning broke a firewall rule that is required for the login system to work. It should be fixed now.

We can reset your account for you. In order to reset your account we need to verify your email address. This is to make sure someone isn't pretending to be you to delete your data. The easiest way to verify your email is to send your reset request from the same email address listed in the top right corner of https://heliohost.org/dashboard/ while logged in.

Hey Krydos, didn't consider that, I'll give it a shot with WinSCP and see if it'll accept the files. Thanks for the suggestion!

Remote access enabled. host=65.19.154.90 port=5432 user=russwell_app dbname=russwell_reddit password=<set in Plesk>

Can you access the wiki now?

Is it possible to change the port that gateway01.us-east-1.prod.aws.tidbcloud.com is listening on?

thank you !!!!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.