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Looks like you've now made 4 posts about the same issue. Please note that making duplicate posts for the same issue can cause delays in assisting you I'l go ahead and lock this thread, please follow the other thread you made for username kokutsi here: https://helionet.org/index/topic/66465-suspended-kokutsi/

kokutsi Tommy kokutsi.helioho.st

Looks like you've posted twice about the same issue. I'll lock this post, please follow the other thread for replies: https://helionet.org/index/topic/66463-re-possible-terms-of-service-violation-detected/ Please also review our "Where to ask for Help" post for more info on why delays can occur when the unpaid volunteer staff need to handle duplicate requests for the same issue: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

Hi, it is said that my brother got an email about double account for one user. Actually, we are sharing device and network as it stated in your email about some causes to this issue. I'm sorry if you think we are the same person but we both only share the device yet we keep it separated in using it. I also use my brother's Paypal to donate as I'm still underage and doesn't have any bank account to do so. I'm hoping you can take back this suspension. I'm sorry for inconvenience and I'll make sure I will be more careful after this.

This is probably a Krydos issue...escalating.

I just tested the Johnny signup process and it worked fine for me. Plus other people were able to create Johnny accounts an hour and 22 minutes ago. What browser are you using?

You can move to Morty instead to avoid the inactivity requirement if you want. That server replaces the activity requirement with a $1/month fee instead. Otherwise, as above, this requirement has been the same for 15+ years. Not sure where you read the incorrect information you have, but the instructions in Unknown025's post are correct. The only thing that avoids suspension for inactivity aside from paying for Morty is to log in at https://heliohost.org/login/ once every 30 days. Email use, FTP, web traffic etc. does not count as activity. Also, for the support and reminder emails not working, it's because you unsubscribed. If you unsubscribe from any of our emails, you will receive NO emails from us, with the sole exception of Terms of Service update notices (which are required for legal reasons). That means you can't use email support and won't receive inactivity reminders. Do you want me to resubscribe you so you can use support and you're alerted prior to inactivity suspension next time?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed your full name from the post subject and changed it to 'Add Domain' to better reflect what the request was for. I've also removed your email address from your post for privacy reasons. All we need to know is your HelioHost username and the new domain you'd like to add. Admins can view the email address associated with your forum account, and that helps us locate your hosting account when you post from your forum account. 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi, is it possible to host erpnext here only for testing purposes.

Remote access enabled. host=65.19.154.90 port=5432 user=nazzan_pg dbname=nazzan_iot password=<set in Plesk>

Installed. You can see the current list of installed modules for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

Please check your PMs for information regarding your Lily account.

It looks like this payment was made, and the VPS now expires on 2026-06-07. Marking this topic as solved.

Tyvm sir

There's no indication on our side that you ever attempted to sign up for anything, let alone finished and actually had an account created. What were you trying to sign up for, a Johnny account?

Thanks for your guidance and help! Following the solution you provided, I've successfully updated both the A record and the AAAA record, and now the domain binding are all working perfectly. This ticket was resolved super efficiently. I really appreciate your work!

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

The contents of ~/httpdocs (for domain yanshuwang.heliohost.us) have been discarded and your account has been unsuspended. The account can take up to 2 hours to work. If you need a copy of the data, it's available via https://heliohost.org/backup/

Deleted. Thank you for using HelioHost.

Domains added, they will take effect in about two hours.

Thank you so much!

Do you plan to redirect one domain to the other, or do you want both domains to work and show the same content?

Marking as solved as user has increased their storage.

I have created a full backup, and reset your account. If you need any of your files from before the reset you can download them from https://heliohost.org/backup The instructions for extracting the backup can be found at https://wiki.helionet.org/Account_Backups In a few minutes you'll receive an email with a link to take the next step in the reset process. I recommend setting your .love domain as your main domain after the reset. You will still have your 7000 MB storage space after the reset. Let us know if you need help with anything else.