New Topics

Dear HelioHost Support Team, Thank you for your email. To get my website back online as quickly as possible while the Johnny server is being rebuilt, I would like to move to the free Morty trial. Once Johnny is ready, I would prefer to move my account back to Johnny for free. Thank you for your assistance and quick solution. Sincerely, Levent Yayla

hi, no worries i will just wait until Johnny gets up again. domains: gucaban.com unlichat.com thanks

Do you want metalost2.helioho.st or another domain? Apologies for not making it clearer that the VPS admins will need to know the full domain you want. Unless for the first time ever someone says "surprise me!" and we'll see how creative they get. 🙂

Hi Krydos, Ah, I love Python, but those strict tabs vs. spaces indentation errors are the absolute bane of my existence! 😅 Thank you for catching that in the logs. I just went in, fixed the indentation in config.py, and saved the file. I also tried to trigger a WSGI restart on my end. However, the site is still returning a 500 error for me. Could you please check if the WSGI restart actually went through, or if the log is showing a new error now that the TabError is out of the way? Thanks again for the help!

Thanks a lot. Everything seems to work fine now!

What are some of the table names?

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

sorry for duplicate post that was by mistake, kindly delete this post https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 and keep only this post for follow up , Thanks

You've also posted the same question here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301443 and then bumped it 24 minutes later here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301447 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

User has confirmed in Discord they prefer a reply in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503052740274950207 Locking this thread.

Awesome. Let us know if you need help with anything else.

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have started your rebuild, and you will get an email in a bit when it finishes.

DNS recreated.

We didn't do anything on our side, so you must have fixed it accidentally. 🙂 I'll mark this as Solved but let us know (by starting a new thread) if you need help with anything else!

Johnny server has problems and is being worked on. Please see the News post here for more details: https://helionet.org/index/topic/67733-when-it-rains-it-pours/

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.