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Hello HelioHost Support Team, I would like to request the addition and configuration of a domain, its subdomains, and an alias for my project ShadowForge Webstack. Main Domain Domain: shadowforgewebstack.qzz.io Subdomains Please add the following subdomains for the domain above: dash.shadowforgewebstack.qzz.io (dashboard / control panel) api.shadowforgewebstack.qzz.io (backend API) cdn.shadowforgewebstack.qzz.io (static assets / CDN) id.shadowforgewebstack.qzz.io (authentication and identity service) Alias Domain Alias: shadowforgewebstack.dpdns.org (to be used as an alias pointing to the main domain) DNS / Technical Notes All domains and subdomains are managed via Cloudflare DNS records will be configured using A and AAAA records HelioHost will only need to accept and map the domains/subdomains on the hosting side No email services are required for these domains Please let me know if you need any additional information or verification from my side to proceed with this setup. Thank you for your support. Best regards, ShadowForge Webstack

I have uploaded all files on server, but I don't understand why it can't find the files on the server (i.e. https://unisan1.heliohost.us/UNI3/T2324.html ) Sorry for the disturbance.

thank you

Replaced .jo3.org with .linkpc.net as its broken. Added that to the description.

thank you very much

The domain ajira.org.uk is not configured properly at the registrar. Specifically, it has no A records set: https://bybyron.net/php/tools/dns_records.php?domain=ajira.org.uk&rec=A You need to either create A records pointed to the IPs shown in Plesk, or set the domain's name servers to ns1.heliohost.org and ns2.heliohost.org.

Nearly the entire account is being wasted by session temp files in your news site: root@morty [/home/chrisohps.helioho.st/news.burken.com/src/var/sessions]# du -sh 850M . I deleted enough of them to get you under 1000MB again, but would recommend deleting the rest and modifying your code to clean these up after a period of time. I see files in there dating back to early 2025... Your domains can take up to 2 hours to function again.

Thanks a bunch

Redis is available on the VPS plans which start at $4 per month. https://heliohost.org/vps/ It's already installed on Tommy's PHP 7.4 https://php74.krydos1.heliohost.org/

I still don't have any new ideas why this is timing out for you on both Tommy and Johnny. We haven't had anyone else report any issues connecting to MariaDB remotely, and I've tested it from a dozen different locations and they can all connect to MariaDB on both Tommy and Johnny without any issues. The fact that it's saying "timed out" rather than like "permission denied" or some other error means it's a network issue of some sort because you're not even getting to MariaDB for it to be a username, password, or server side configuration. Let us know if you ever figure it out.

I got a 10/10, thanks for the help setting it up. Everything mail-wise is working as intended.

Much appreciated!

Thanks!

I just went to add these and learned that Plesk does not support creating aliases to a subdomain (it can only alias the actual addon domain). The below aliases cannot be created as a result: teste.centralmacatuba.dpdns.org mcp.centralmacatuba.qzz.io cdn.centralmacatuba.qzz.io cdn.centralmacatuba.dpdns.org

Thank you!

Domain added. it can take up to 2 hours to start working.

Added. You can use A and AAAA records to point the domain to us. The IP addresses needed will be visible in Plesk below the domain options once the domain finishes adding. The domain can take up to 2 hours to function.

Credit added. Your account now has $27.0519 in its balance. Thank you for your payment.

Hello! Just in case you weren't aware, you are allowed to ask for more than 1 domain to be added in a post. 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hope your day is going well, too! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Thank you!!

I tried forwarding all my cancian@ateus.net to ateusnet@gmail.com, just to join both accounts, it didn't work due to the 10 mails/hour limit. Ok, but now I can't seem to disable that, and every time I send an email to cancian@ateus.net I get another copy at ateusnet@gmail.com. External emails don't get forwarded. Could you check if there is some sort of loop going on? I've deleted and rebuilt all the mail accounts, and this doesn't disable the forwarding. And the logs say I'm somehow sending too much mail.

Domain removed. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

No problem. Let us know if you need help with anything else.