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Thanks for the informative reply! I have applied for transfer of the domain from the old hosting company to "Spaceship" (seems linked with Namecheap), and the transfer is in progress. Thereafter, you say that I have to add your name servers (ns1.heliohost.org and ns2.heliohost.org) at Spaceship for that domain. Now, I already have the free domain "sumanlal.heliohost.us" in your Tommy server. I put in a temporary "index.html" file as the folder contents were visible on typing the URL. Now, for this new domain which I will point to your space, in which folder should I upload the files?

Hello, I would like to request a complete reset/wipe of my account associated with the username sameerswedev. I understand that this action is permanent and that all data will be permanently deleted and cannot be recovered. I have already backed up any important data. Please proceed with the account reset. Thank you.

You suggested transitioning to morty. how does the work and what to do?

My debit card has been expired and I want some time to get a new one. Can you please give me 14 days for that ?

Okay, thanks for the answer.

DNS recreated.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

still my website is not working , i am facing big issue while its live production dashboard its not just under test ! please help me to get it back

Try downloading your backup from https://heliohost.org/backup It should be working now. Yes, you're welcome to use our hosting again in the future as long as you aren't from a country that the US has active sanctions against.

That's helpful, thanks. I identified some PHP task, that shouldn't be left running. They are run once per day in the morning like notam_control.php and notam_collector.py. Perhaps not closed properly. I will correct that . Thanks

Directory permissions are supposed to be 755, not 775. If you've broken your account by changing permissions I would recommend doing a reset.

Remote access enabled. host=65.19.154.90 port=5432 user=dipeshshrestha_dipeshshrestha dbname=dipeshshrestha_lrmDatabase password=<set in Plesk>

Fixed missing DNS zone.

I plan to keep it around for a moment albeit not yet purchased (I registered that from NameCheap back when I had the free 1-year thing from my Github Student Pack). I only need the other disabled domains to be removed, for now. Thanks for asking, Krydos! It seems everything is already in place for my account now. Thanks for all the help I got from everyone! ☺️

DNS recreated.

It looks like you decided to upgrade your storage space, and your account is working again. Marking this one as solved. Let us know if you need help with anything else.

I've now removed the butangfindr domain from your account as requested.

As it's been over a week, I will go ahead and mark this request as [Solved] so it's clear to all unpaid volunteer staff which user requests are still pending. If you decide to proceed with the account reset, please let us know in a new support request thread that you want the addon domain to be your new main domain, and that you're ready for the required account reset to accomplish this. Thanks!

DNS recreated.

Closing since this was being handled over in email support which is now working again. https://helionet.org/index/topic/67209-hh546672-is-there-an-alternate-way-to-pay-mortys-19-fee/

root@control [~]# dig +short A @ns1.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short A @ns2.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short AAAA @ns1.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 root@control [~]# dig +short AAAA @ns2.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 Should be good to go now.

Thank you so much for the rapid assistance.

Missing DNS zone fixed. It may take a few minutes to be available everywhere.

Missing DNS zone fixed. It may take a few minutes before its available everywhere.

Fixed missing DNS zone. It may take a few minutes to resolve and up to 4 hours for everyone to see it.