New Topics

SPF record added. You know it's not required to use our nameservers for this domain, right? You can use any DNS system you want if you want to be able to edit the DNS yourself. Cloudflare is a popular free option.

I've just checked the mjsbakery site and it loads. I'll close this thread since the OP hasn't replied in over 2 weeks. If the website still doesn't load after clearing your cache (https://wiki.helionet.org/Clear_Your_Cache), please let us know by raising a new support ticket. Thanks!

An account reset will wipe the entire account, and reset it back to the defaults as if it was a brand new account. We cannot exclude a database from an account reset. If you want your account wiped, please make a backup of your database and any other files you will need. Make sure you download the backup to your local machine, don't just leave it in Plesk since it'll get wiped from there during the reset. You can find more information about how to create and download an account backup in our technical documentation Wiki here: https://wiki.helionet.org/Account_Backups Please let us know once you've made and downloaded your backup, so we can start the reset process for you.

Please note, due to current issues with the Johnny server, we cannot currently make any of the above domain changes. You can read more about it in the News section here: https://helionet.org/index/topic/67733-when-it-rains-it-pours Thanks for your patience and apologies for the inconvenience.

Installed. https://morty2-info.heliohost.org/pyinfo/info3.14.py

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

Johnny was down for a bit, and I don't see you in the blacklist. Are you still unable to access it? As for uptime, if you need something with proper uptime, you need a Tommy or Morty account. Johnny is meant to be an unstable test server, so this sort of thing is basically normal for it. Tommy and Morty have much better uptime. (Also, it's normal for the login page to not work when your account's server is down.)

Thank you. Restoring a previous backup fixed the problem. The problem happened when I deleted the entire /jpnew/ folder from the server and uploaded another one from the PC. I already had a backup, which I restored, and everything is OK. For some reason, local folders can't work, as they result in non-adjustable persmissions problem (persists even if fixed). I should deal with internal contents, instead of deleting the enitre folder and uploading another. Thanks again.

Copying Krydos's response since you also emailed us about this...

DNS recreated.

DNS recreated, and MX records set.

There is no module named MySQLdb, so I installed mysql-connector. If that's not the module you need please attempt to be more specific. You can see the list of installed modules for Morty2's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Missing DNS zone fixed. It may take a little while before its available everywhere.

Domain added, it'll take effect in about 90 minutes.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Those domains have been added for you. Please note, they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains

DNS recreated.

Sure. Your VPS has been powered back on, and I put a note on your account that you'll get a new payment set up before 2026-05-21. It was already emailed to you, but here is the payment link again that you can use as soon as you receive your new card: https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

Thanks. I had the issue before and implemented something to kill itself when the last instance is still running so there should only be one. apparently this doesn't work anymore.

Works just fine now. Many thanks!!

Thank you for the reply. I will inform about the domain the moment it transfers to Spaceship from my old hosting company. Max time 5 days, it says.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

The second name server was still missing the zone. Should be fixed now. Note that between monday and now, your site was in fact available for many users, it just depended on which name server their system decided to query. If it picked ns1, it worked, if it picked ns2 it did not.

Okay, thanks for the answer.

DNS recreated.