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To whom it may concern; So, I recently worked on updating my new website hosted with you guys and felt happy with the results... Today, I checked and ... Suspended! First hint: going over my allowance storage space I think. Yeah, sounds like me: I was trying several high resolutions background images for the site and left them there... Used some pretty gnarly php code too that could have pushed against my limits... I'm sure it's on me for not doing due diligence but checking in with my tail between my legs to see what the reason is this time. (Feels similar as being called into the hardware/cloud division at work for "loitering" or leaving unused scripts all around...) I know, I know... I didn't mean to... As you can tell, this is not my first time in the hot seat here and at other work... One thing I can attest to is that your support staff is top notch and I'll find out soon what got me in trouble... Please do let me know... And yes, this was a bit of added flattery to nevertheless recognized publicly the incredible service you offer and how I've absolutely enjoyed the experience with helionet over the years - you guys probably don't get near the true praise that you are owed for providing this service! Sincerely Absent-minded code developer...

You had $19.2353 balance plus $20 (plus $5.26 bonus) means you have $44.4984 balance now. Thanks for the Morty payment.

Thaks wolstech, everything works good.

The two domains listed have been removed and webapp.helioho.st has been added. The domain myapp.helioho.st is assigned to another user and cannot be added. The domains can take up to 2 hours to function. If you need the files associated with the domains that were removed, a backup is available from https://heliohost.org/backup/

There is also an associated Lily account for this user that's banned for copyright infringement, causing high server load (he had a video converter running on Lily), and porn (there was a file with links to adult content found in the account). This user cannot be unsuspended.

Yes sir, serious aspect to note down . Once again tank u for the opportunity and support you really do respond fast 🙏🏻 allahu Akbar

Domain added. The IP address needed for the A record can be seen in Plesk (they show at the bottom after you select the domain) once the domain finishes adding. The domain can take up to 2 hours to function.

Backups for user LordSterben have been discarded and scheduled backups have been turned off to prevent the account from filling up again. If you want to use scheduled backups, please set up remote storage for them so the account doesn't fill up. One backup from today has been left in place for you, and a backup of your account is also available via https://heliohost.org/backup/ if anything is missing.

Your storage space as been increased, and you have 48 GB free now.

This account was one of 3 in a group that got flagged, and based on the other details, only 2 of them are actually the same user. Unsuspended. It may take up to 2 hours for everything to work again.

noted that!

It is indeed suspended due to multiple accounts, though the public IP address is not the only reason the suspension was triggered. That said, since all of the accounts in question are still suspended, I've unsuspended this one for you. It can take a few minutes to work again, and the domains can take up to two hours.

Hi, its suspended due to 4G internet using same public IP, can you fix this. I have access to only 4g access here

Thanks. Already deleted it. By the way did it raise the flag because of the word "proxy" inside the script?, because its not like a network proxy, it's actually just an API endpoint. It was an AI generated script, and it decided to use the word "proxy" as handler.

We strongly encourage anyone who will listen to avoid cPanel at all costs. Very evil people work for that company, and the control panel is pretty bad too.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Happy programming! 🙂

Looks like you got it to work, let us know if you need help with anything else.

Hello! You can use your own custom domain as your new main domain, or we can add it to your account as an addon domain. Just let us know the full domain you want, including TLD (.net, .com, etc.) and whether you want it as your new main domain, or as an addon and an admin can add it to your account for you.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Yes, you can change the email address for your account inside Plesk. Please see here for the steps on how: https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

Installed. You can see the current list of modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

That account's registration is not finished. Try the link in the email again to see if it will let you complete registration. If it does not, let us know and we'll cancel the partial registration and send you a new invite to try again.

Removed.

This is not supported. Plesk uses httpdocs instead of www as the document root for the main domain, and renaming it can cause your account to malfunction.

You can't. It's disabled for security reasons on all Plesk plans. If you need access to SSH, you have to buy a VPS instead.