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This support request is being escalated to our root admins. I've also removed the [Solved] so the escalation for your billing query is clearer.

The thing is I've uploaded the right code and everything in globalyouthsciencejournal.helioho.st that one everything works. The correct DB, no problem at all. The problem starts when I try to use my domain in the site. The domain is globalyouthsciencejournal.app. In my dashboard, that's the one that's showing all the problems. The globalyouthsciencejournal.helioho.st is fine.

Hey I got something wrong with my card and it oes not working with my paypal account to pay with. Can you give me some time till I fix this please. At least 2 weeks. I will surely fix the payment within that time. Thank you

After looking back at this, were you trying to add marchasdecristo.com or marchasdecristo.jaguerra27.helioho.st to your account?

Domains removed.

Your account has been reset, you should receive an email to recreate it shortly. A backup of your account is available here: https://heliohost.org/backup/

panel.pakiware.site was added to your account, it can take up to 2 hours to start working. You already had pakiware.site on your account. If you are experiencing problems with this domain, please let us know what issue you are facing so we can look into it.

We have recently received a few reports that someone has launched a phishing campaign to try to steal free HelioHost accounts. We're making this news post to remind you not to click any strange links in any strange emails claiming to be from us. A few things to keep in mind: If you contact support, 99.9% of the time you don't need to post your email address. The reason we require a username during signup is so you can contact support without disclosing any private information, such as your email address. We don't send emails from noreply.heliohost[at]gmail.com or from any other email services like outlook.com or yahoo.com. All of our emails will come from @heliohost.org, or if it's from our support forum, it will come from @helionet.org. We don't use a free Ngrok app to host our login page on some kid's laptop in Italy. Report these links to us or directly to abuse@ngrok.com to get it taken down quickly. We don't use AI to write strange emails to you threatening to suspend you for sending spam or any other reason. All of our emails are written by humans. Free signups are currently closed while we rebuild Johnny, but they will open again soon. There is no need to steal someone else's free account when you can just wait a week or two and then signup for your own account. It honestly doesn't make any sense to launch a phishing campaign against a charity to try to steal free accounts from people who are too poor to afford hosting, but I guess it's just more proof that most criminals are very very dumb, and since they're very very dumb, they resort to crime instead of legitimate activities. As obvious and sad as this phishing attempt is, if you're not paying enough attention or half asleep, it's possible you might accidentally fall for it. Don't click any weird links! Don't try to login to any weird phishing pages! Stay vigilant out there, people!

Looks like you found where to add your web files. 🙂 When I checked earlier I only saw the directory listing, but now I see your HELLO page. I'll mark this as Solved but please let us know (by making a new thread) if we can help with anything else!

Domain re-added. It can take up to 2 hours to start working.

I've added that domain to your account for you. Please note that it may take up to 2 hours to fully work.

This has been renewed.

Thank you for the unsuspension. I have removed 2 php scripts from my account that act as proxy.

It looks like you last logged in two and a half hours ago, are you still experiencing problems logging in?

Domain added. It can take up to 2 hours to function.

Domain added. It can take up to 2 hours to start working.

Sorry for the delay in replying, I can now log in to the server, thank you. Regards Douglas

Domains re-added. it can take up to 2 hours for them to start working.

Your current balance was $1.0443 plus $10.00 plus $2.00 bonus brings your new total to $13.0443. Based on your load from the last 30 days your new estimated expiration date is 2027-07-30, but if your load increases it could run out sooner. We will email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you cannot access the links above, please let us know the IP address shown on the error page. Thanks!

We've temporarily closed our automated VPS signups to make some upgrades to our billing system. In the meantime we can still build VPS manually. If you're interested in signing up for a VPS please select the plan you want from https://heliohost.org/vps and submit your email address. After your VPS request is submitted post at https://helionet.org or chat with us at https://heliohost.org/chat and we can manually email you an invite link to get your VPS set up. We hope to get the automated VPS builds without needing to contact support soon. Let us know if you have any questions.

It looks like that domain was already added to your account a few hours ago. You do need to configure DNS before it will work though.

Your addon domain has been converted to an alias. The changes can take up to 2 hours to function.

That domain is working properly for me. No SSL error shown. Is this still an issue?

I assume you're using $_SERVER['REMOTE_ADDR'] to get this value...if both the server and the visiting device support IPv6, it's typically going to be preferred. PHP can only see the IP of the connection used to call the script, so if the connection came in on IPv6, you'll see an IPv6 address.