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An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Yeah, sorry about that. Had the issue with Bad Gateway, no webmail etc but Plesk worked and FTP. Thats why i thought it might be related and hooked up on the other Thread. Makes sense to open a seperate one. Next time And yeah, suddenly it started working again. So it was maybe just a hiccup. Should have waited another 10 minutes Thanks for the compliment about the car 🥰 Actually we have 2 of them. Same build. Both in the family for 17 years now

DNS issue is fixed, now just needs to provide a real email to get rid of the suspension page.

No one is born knowing anything about CNAME settings or A records, and I think most people still don't, so you're doing great! 🙂 Sounds like you figured out what to do next, but if you're still stuck, let us know who your registrar is, and if it's one someone else is also using, they may be able to provide more specific help. (For example, I use Namecheap since they have an affiliate agreement with HelioHost so I can help with how to set the DNS up on their site.) Also, just so you know, there is a risk we accidentally miss another request when asking on a thread already marked [Solved]. In this case MoneyBroz saw the other question and has completed it, but it would have been alright if you had raised this as a new request instead, too. Please let us know if you get stuck on anything else!

There are two databases where messages is the only table. Can you narrow it down any further?

Password protection does require an Apache restart to turn on or off. The error is because turning it off deletes the password file, but until Apache restarts it’s still looking for the file that Plesk deleted. Just waiting 2 hours after turning it off should clear the error. You may need to clear your cache after Apache restarts. Also, when you turn it on, it can take up to 2 hours before it requires a password.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

When asking for a domain, please make sure you provide all the following information: Your hosting account username The full domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us before the domain you want (for example: coralsherwin2.helioho.st). If you've purchased a custom domain, specify the TLD (such as coralsherwin2.com, coralsherwin2.net, etc.) You can read more about the information we need to add a domain to your account on our technical documentation Wiki page at: https://wiki.helionet.org/Addon_Domains

I'll mark this as [Solved] so we know you're not waiting for Support to do anything on this thread. 🙂 If you change your mind, please make a new post to let us know you want to move to Morty for free while Johnny is being fixed. Thanks!

I have reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. When you recreate the account, you can choose the new formacionvirtual.helioho.st domain that you want. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else. ----- Este texto proviene de Google Translate, por lo que puede contener errores: He restablecido tu cuenta según lo solicitado. Recibirás un correo electrónico en breve para que puedas seguir los pasos necesarios para recrearla. Al recrear la cuenta, podrás elegir el nuevo dominio formacionvirtual.helioho.st que desees. Realicé una copia de seguridad antes del restablecimiento, así que si necesitas alguno de tus archivos antiguos, puedes descargarla aquí: https://heliohost.org/backup Si no sabes cómo extraer los archivos de la copia de seguridad, consulta nuestra guía aquí: https://wiki.helionet.org/Account_Backups No dudes en contactarnos si necesitas algo más.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

Perfect, thank you! Have a great weekend!

High server load. 10022.40 CPU Looks like it was caused by a combination of backups being made and excessive scheduled task usage. Please fix the issue quickly, including disabling any scheduled backups or scheduled tasks so they stop using CPU. If this happens again, you’re going to have to move back to Morty. Also, we intentionally don’t send notifications when users are suspended for anything other than inactivity. It is normal for you to not receive any communications about your suspension prior to contacting support. Unsuspended. It can take up to two hours for your domains to function.

Domains added. It can take up to 2 hours for them to start working.

There isn't any physical GPU support on the VPS plans, The GPU is a software emulated GPU with usually only 16mb of video memory so any intensive GPU application will not run properly.

Thanks for your help

Thank you, that worked with a 10/10 score!

Thank you very much for your attention and help!!!

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Thanks, it works. Both passwords are updated properly. Regards.

Since Morty is using MariaDB 11.8 you created some databases with collation that doesn't exist in Tommy's MariaDB 10.5. After converting the collation of those tables to something that the older database understands the move seems to have succeeded now.

Reverse DNS for VPS72 has been set to altair.helioho.st.

Thank you!

Remote access enabled. host=65.19.154.90 port=5432 user=mirmil_birdz_admin dbname=mirmil_birdz password=<set in Plesk>

I don't see any running process listening on port 3000. Are you sure it's running?