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Showing topics posted in for the last 365 days.
- Past hour
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[Solved] 500 Internal Server Error on atenahub.app.br (Morty server)
Krydos replied to talesaz's topic in Escalated Requests
TabError: inconsistent use of tabs and spaces in indentation File "/home/talesaz.heliohost.us/atenahub.app.br/config.py", line 7 -
[Solved] goensch on morty: please install mysqlclient
goensch replied to goensch's topic in Escalated Requests
Thanks a lot. Everything seems to work fine now! - Today
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Johnny server issue - DB missing - Morty transfer
Krydos replied to whoguesswho's topic in Escalated Requests
What are some of the table names? -
An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.
- Yesterday
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Which free domain would you like? They are offered with helioho.st or heliohost.us endings. Once the domain is added for you, the email authentication settings can be set up by an admin.
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[Solved] can't reach this page
morganalexclappe replied to morganalexclappe's topic in Customer Service
sorry for duplicate post that was by mistake, kindly delete this post https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 and keep only this post for follow up , Thanks -
You've also posted the same question here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301443 and then bumped it 24 minutes later here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301447 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.
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User has confirmed in Discord they prefer a reply in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503052740274950207 Locking this thread.
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Johnny's dead! Can you move my site to Morty on a trial?
Krydos replied to fahqdio's topic in Escalated Requests
Awesome. Let us know if you need help with anything else. - Last week
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I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
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[Solved] I'm temporarily transferring Morty
Krydos replied to edelrey0983's topic in Escalated Requests
I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened. -
I have started your rebuild, and you will get an email in a bit when it finishes.
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DNS recreated.
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We didn't do anything on our side, so you must have fixed it accidentally. 🙂 I'll mark this as Solved but let us know (by starting a new thread) if you need help with anything else!
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Can't connect to the database from home (johnny)!
KazVee replied to terrencel's topic in Customer Service
Johnny server has problems and is being worked on. Please see the News post here for more details: https://helionet.org/index/topic/67733-when-it-rains-it-pours/ -
Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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[Inactive] I need to delete some items from my domain
KazVee replied to inw's topic in Customer Service
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. -
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
