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Got it, the default document root works for me. Please proceed. Thank you!

Hi Admins, I am using a free subdomain provided by HelioHost on the Tommy server. Since I do not have direct access to manage the root DNS records for this domain extension, I am unable to resolve some SSL issuance errors via Let's Encrypt in Plesk. When I try to secure my domain, I encounter the following issues: webmail.alk.helioho.st returns a 404 Not Found during the HTTP-01 challenge. mail.alk.helioho.st returns an NXDOMAIN error (missing A/AAAA records). Could you please help me check the DNS zone configuration or manually fix the aliases/routing for these mail subdomains so they can be successfully secured? Here are my account details: Main Domain: alk.helioho.st Server: Tommy Plesk Username: Alkastraverse Thank you so much for your amazing support!

Not too complex, just a regular CGI program.

I linked the new Stripe subscription to your VPS, and sent you an invoice. I have also canceled the old PayPal subscription so it won't bill again accidentally. Thanks.

We've been doing this for 20 years. It's not a security issue on the server itself, it's WordPress, though it's possible your wordpress installation is hacked or being pounded by bots, both of which will cause it to use even more load than it already does. The security of WordPress itself sucks, and WP gets hacked all the time. We usually see a couple of users per week get their Wordpress instances hacked. Even if it's not hacked, it's very inefficient, being one of the heaviest PHP based CMSes available. Also, our load measurements are a cumulative sum, not actual numbers, which is why they seem extreme. We sample your load every 60 seconds, and just add the samples together over the span of 24 hours. For example, the 200GB memory limit expressed as continuous usage would be only about 140 MB continuous usage, which is pretty easy to get suspended for (and many people do, usually because they left a node or python app running).

Take a look at the modules that are already installed on Tommy's Python 3.12 and then request only the modules that aren't already present https://krydos1.heliohost.org/pyinfo/info3.12.py

Dear Sirs, I'm using CloudFlare as DNS for my domains and I want to use HelioNet as Mail Server only (I will not host websites at Helios Servers). So, please, add my domains into my Helios Account if it's possible: aescoladovinho.com.br escolasmt.com.br freshie.com.br petquiz.com.br preguic.ia.br caldodeossoscaseiro.com.br Thank you very much... JM:.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Glad to see its working for you now. Please let us know if you need anything else.

The account cirravosolutions has been unsuspended and the domain has been changed to cirravo.heliohost.us. The account can take up to 2 hours to function.

Thank you.

DKIM, SPF, and DMARC have been set up for the domain h3x.au. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Domain added. it can take up to 2 hours to start working.

Main domain changed. It can take up to 2 hours to start working.

Assuming you downloaded your backup from https://heliohost.org/backup, you can restore your account using these instructions: https://wiki.helionet.org/Account_Backups.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Users don't have the ability to change document roots on our systems by design, because it tends to cause weird issues (especially when users later delete the folder they set the document root to). I went ahead and changed it for you. The changes can take up to 2 hours to take effect. Keep in mind that if you later remove Node from your domain (or you get suspended, which removes Node automatically), your domain may not work properly until you contact support to have the document root changed back.

DNS record added.

DNS records set.

Alias added. Please be sure to configure DNS. The alias can take up to 2 hours to function.

Your domain has been converted to an alias. The alias can take up to 2 hours to function.

I was able to log out of the Dashboard. Excellent work. Thanks!

I've added the .com domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you can't access any of the Wiki pages, please let us know what IP address was shown on the error page. If you no longer need the marchasdecristo.jaguerra27.helioho.st domain, please let us know if you want it removed. You're allowed to have up to 15 domains on your Morty account (and allowed to get more than 1 Morty account if you need more domains), so it's no problem to keep it for now and decide later on. 🙂

The August estimate was based on your current load average over the previous 30 days which at the time was about $1.00 per month. If you start having overages you get billed more per day. On 2026-05-02 you added a bunch of cronjobs that ran really frequently and were causing you to have overages every day. +----------+--------+ | username | bill | +----------+--------+ | costacja | 0.4386 | | costacja | 0.3904 | | costacja | 0.3625 | | costacja | 0.3495 | | costacja | 0.3243 | | costacja | 0.3127 | | costacja | 0.3113 | | costacja | 0.3060 | | costacja | 0.3051 | | costacja | 0.3242 | | costacja | 0.3387 | | costacja | 0.3272 | | costacja | 0.3485 | | costacja | 0.3823 | | costacja | 0.2885 | +----------+--------+ You can move back to Morty if you want at https://heliohost.org/dashboard/move/

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups