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Remote PostgreSQL is transferred to the new server when your account moves so you don't need to request it again. I just checked and it's already set up. Most likely you didn't read the email you received when your account finished being moved that said if you use remote database connections you may need to update your host to the new IP address that your account is on.

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved. @thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.

You're not suspended for high load, you're suspended because Wordpress got hacked and is full of malware. This is very common for Wordpress unfortunately (especially when dubious extensions are used or when updates are not installed promptly), and is one of the major reasons we recommend users avoid using it. Your account will need to be reset without a backup in order to be unsuspended. Are you ready to start over?

I tried mail-tester and got a 10/10 score. Thanks everyone!

It is completely possible it was hit by bots or the like. You may want to review your logs and see if there's an unusually large number of requests (especially ones that look like they're searching for vulnerabilities or beating on the login page) and block them with .htaccess.

Domain added, will take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP for the domain to work. Your username is the name you use to login at https://heliohost.org/login. We can sometimes find your hosting account from your forum username, but they're not always linked. Unless you set xn--plised-pxa.ee as your main domain during the registration process, it's not currently possible to add domains by yourself.

Domains re-added, they'll take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to update your A/AAAA records to Johnny's IP address.

Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request. Provide your username. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

Thank you very much 🙏

I see, ok i went by what it told me to do. I reversed it to tommy.heliohost.org and i was successful. Thank you for helping out. In that case the problem is solved. That should be pinned in plesk or in the wiki Thanks again!

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

Domain added. It can take up to 2 hours to start working.

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

https://blog.thirugns.helioho.st/ loads for me. Your second domain does show an HTTP 500 error. I'd recommend checking your error logs in Plesk (https://wiki.helionet.org/View_Error_Logs). It's likely a problem with WordPress or one of its plugins.

Thanks, everything works. Topic can be closed and result of mail tester was again 10/10. Just have to figure out - again - how to set up the mail.domain.com part Thank you

Duplicate topic, Please see:

Domain added.

Domain added. It can take up to 2 hours to start working.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please provide the following information: Database name 5-10 table names from the database Any unique string of data that may be in the database

Subdomain added. it can take up to 2 hours to start working.

It's suspended due to high server load, specifically CPU usage. This is usually due to things such as code being stuck in a loop, processes that aren't exiting when finished, running scheduled tasks too frequently, or forgetting to close SFTP connections when you're done with them. Since it's been suspended for more than 24 hours there aren't many details available. Please watch your load here: https://heliohost.org/dashboard/load/ and make any adjustments needed to keep your load down. If you have questions, feel free to ask. Unsuspended. Your account can take up to 2 hours to function.