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  2. Today
  3. Thanks, it works. Both passwords are updated properly. Regards.
  4. Since Morty is using MariaDB 11.8 you created some databases with collation that doesn't exist in Tommy's MariaDB 10.5. After converting the collation of those tables to something that the older database understands the move seems to have succeeded now.
  5. DKIM, SPF, and DMARC have been set up for the domain kittforhire.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  6. Reverse DNS for VPS72 has been set to altair.helioho.st.
  7. This support request is being escalated to our root admins.
  8. Remote access enabled. host=65.19.154.90 port=5432 user=mirmil_birdz_admin dbname=mirmil_birdz password=<set in Plesk>
  9. I don't see any running process listening on port 3000. Are you sure it's running?
  10. Are you asking for WSGI restart access? https://wiki.helionet.org/Flask#Request_WSGI_Control_Access
  11. So, the only table in the database had the name messages, and there were no other tables?
  12. Envío video https://drive.google.com/file/d/1Fsry9rgYPIcsW8BjTvKp1OaNugXUITe_/view?usp=sharing
  13. Yesterday
  14. Fixed missing DNS zone. It should be available shortly.
  15. Your domain cannot be added because the associated account has been refunded.
  16. https://helionet.org/index/topic/67845-hh382360-refund-request/
  17. Move completed
  18. Fixed missing DNS zone. It should be available everywhere shortly.
  19. Last week
  20. This user has provided the table names in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503459825491771585
  21. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.
  22. I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
  23. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
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