[HH#161681] Re: We've Missed You! Your Account is Active Again

[HelioHost]

Username: programasherrera, Server: Johnny, Main domain: iglesiascristianainternacionalaposentoalto.helioho.st

Solicito si es posible desbloquear la direcci?n IP 191.110.88.141 ya que
por un trafico malicioso excesivo del cual fui informado por correo me la
han bloqueado y no tengo acceso a mis p?ginas creadas las cuales eran: i
glesiascristianainternacionalaposentoalto.helioho.st
y
programasherrera.helioho.st agradezco su colaboraci?n y apoyo en este tema,
gracias.

Translation:

I would like to request that IP address 191.110.88.141 be unblocked, if possible. It was blocked due to excessive malicious traffic—an issue I was notified about via email—and I currently have no access to the sites I created: iglesiascristianainternacionalaposentoalto.helioho.st and programasherrera.helioho.st. I appreciate your assistance and support with this matter. Thank you.

El mi?, 1 jul 2026 a la(s) 8:30?a.m., HelioNet (admin@helionet.org)
escribi?:

> [image: HelioNet]
>
> *Hi programasherrera,*
>
> Welcome back! We've noticed your account has been inactive for a while,
> and we just wanted to make sure it's really you.
>
> *Device*
> [image: Windows] Windows
> *Browser*
> [image: Chrome] Chrome
> *Estimated Location** Bogot? (Suba), Bogota D.C., 111111, Colombia
> * Locations are approximate and may include nearby towns, especially on a
> mobile network. In some cases, the location may be unknown or not accurate,
> especially if the connection was made through a VPN.
> If this was you, please ignore this email. Otherwise, you should secure
> your account immediately.
>
> Review Activity & Secure Account
>
> If you no longer require an account at HelioNet, you can request account
> deletion
> .
>
> [image: facebook]
> [image:
> x]
> [image:
> youtube]
> [image:
> github]
> [image:
> instagram]
>
> HelioNet
>

[Krydos]

You've been unblocked. Can you access https://wiki.helionet.org now?

[programasherrera]

pude ingresar, pero no aparece ningún archivo esta en blanco, ya descargue un copia de seguridad que me genero pero no se como utilizarla para restablecer de nuevo mis 2 paginas, te agradezco si me puedes guiar.

Translation:

I was able to log in, but no files are showing up—it's blank. I downloaded the backup that was generated, but I don't know how to use it to restore my two pages; I’d appreciate it if you could guide me.

[Krydos]

 

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/

Here's the guide for how to extract your backup https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File

[programasherrera]

Okay, thank you very much for your help. Since the backup of the domain iglesiascristianainternacionalaposentoalto.helioho.st has been restored, I would appreciate it if you could reassign my other subdomain, programasherrera.helioho.st, as soon as possible so I can continue as before. Thank you in advance for your attention and assistance.

[Krydos]

KazVee already added that domain a couple hours ago.

[KazVee]

The request for the new subdomain was posted in two places. Here, and also at: https://helionet.org/index/topic/65980-solved-solicitud-de-adición-de-nuevo-dominio/#findComment-303938 

@programasherrera Please do not make multiple posts asking for the same thing. 

All staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) and we really don't want unnecessary duplication of time and work.

For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? 
To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?
For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users. Thanks very much!