costacja Posted June 19 Posted June 19 Hi! Could you help me? I've reset my domains, and now I can't install either Moodle 5.1 or 5.0. I would prefer 5.1. Best regards, Carlos
wolstech Posted June 19 Posted June 19 Moodle 5.x is not supported on Tommy. The server is really outdated and is due for replacement in a few weeks time anyway, so not worth our time to upgrade MariaDB only to replace the whole server later. If you want to use 5.x immediately, you can either upgrade to Morty or downgrade to Johnny, as both of those servers have newer versions of MariaDB on them that should support it. Tommy will be getting a newer version when it gets rebuilt.
costacja Posted July 4 Author Posted July 4 Hi. I'm sorry, but on April 14, I had a Morty plan with a balance of $4.2399. By the way, at the time, I was running Moodle 5.1.3 (if I'm not mistaken), which has since stopped working. That's why I tried to reinstall it. You can check the ticket I submitted on April 14: “[Solved] Adding funds to my Morty plan balance.” I don’t know where I can view my plan — I can’t find it on the dashboard. I would appreciate it if you could look into this and re-enroll me in the Morty plan. Best regards, Carlos
KazVee Posted July 4 Posted July 4 This support request is being escalated to our root admins. I've also removed the [Solved] so the escalation for your billing query is clearer.
costacja Posted July 5 Author Posted July 5 Sorry. I don't see it (I didn't find it in my mailbox). I thought my balance would be enough until August because my site usage is almost the same as it was before. What can I do?
Krydos Posted July 5 Posted July 5 The August estimate was based on your current load average over the previous 30 days which at the time was about $1.00 per month. If you start having overages you get billed more per day. On 2026-05-02 you added a bunch of cronjobs that ran really frequently and were causing you to have overages every day. +----------+--------+ | username | bill | +----------+--------+ | costacja | 0.4386 | | costacja | 0.3904 | | costacja | 0.3625 | | costacja | 0.3495 | | costacja | 0.3243 | | costacja | 0.3127 | | costacja | 0.3113 | | costacja | 0.3060 | | costacja | 0.3051 | | costacja | 0.3242 | | costacja | 0.3387 | | costacja | 0.3272 | | costacja | 0.3485 | | costacja | 0.3823 | | costacja | 0.2885 | +----------+--------+ 29 minutes ago, costacja said: What can I do? You can move back to Morty if you want at https://heliohost.org/dashboard/move/
Krydos Posted 4 hours ago Posted 4 hours ago It's been a week with no response so I'm going to close this as solved because it seems to me like all of the questions have been answered: Q: Why can't I install Moodle? A: You're on Tommy which doesn't support it. You'll need to re-upgrade to Morty if you want to run Moodle. Q Why am I no longer on Morty? A: You ran out of prepaid balance and ignored our emails. Q: Why did I run out of balance earlier than expected? A: You started a bunch of high load cronjobs which burned through your balance quickly due to overage charges. Q: How can I move back to Morty. A: You can move yourself back to Morty with this link https://heliohost.org/dashboard/move/ Q: Why am I not receiving HelioHost emails? A: You'll need to check your spam settings or change your contact email address to something that will deliver our emails to your inbox. If you have more questions or still need help with anything else please feel free to open a new support ticket with this link https://helionet.org/index/forum/45-customer-service/?do=add
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