Morty Billing Query - Moodle 5.1 and 5.0 MARIADB version error

[costacja]

Hi!

Could you help me?

I've reset my domains, and now I can't install either Moodle 5.1 or 5.0.

I would prefer 5.1.

Best regards,

Carlos 

[wolstech]

Moodle 5.x is not supported on Tommy. The server is really outdated and is due for replacement in a few weeks time anyway, so not worth our time to upgrade MariaDB only to replace the whole server later.

If you want to use 5.x immediately, you can either upgrade to Morty or downgrade to Johnny, as both of those servers have newer versions of MariaDB on them that should support it. Tommy will be getting a newer version when it gets rebuilt.

[costacja]

Hi.

I'm sorry, but on April 14, I had a Morty plan with a balance of $4.2399.

By the way, at the time, I was running Moodle 5.1.3 (if I'm not mistaken), which has since stopped working. That's why I tried to reinstall it.

You can check the ticket I submitted on April 14: “[Solved] Adding funds to my Morty plan balance.”

I don’t know where I can view my plan — I can’t find it on the dashboard. I would appreciate it if you could look into this and re-enroll me in the Morty plan. Best regards,

Carlos  

[KazVee]

This support request is being escalated to our root admins.

I've also removed the [Solved] so the escalation for your billing query is clearer. 

[Krydos]

Did you get this email we sent you on May 17th?

[costacja]

Sorry. I don't see it (I didn't find it in my mailbox).

I thought my balance would be enough until August because my site usage is almost the same as it was before.

What can I do?

[Krydos]

The August estimate was based on your current load average over the previous 30 days which at the time was about $1.00 per month. If you start having overages you get billed more per day. On 2026-05-02 you added a bunch of cronjobs that ran really frequently and were causing you to have overages every day. 

+----------+--------+
| username | bill   |
+----------+--------+
| costacja | 0.4386 |
| costacja | 0.3904 |
| costacja | 0.3625 |
| costacja | 0.3495 |
| costacja | 0.3243 |
| costacja | 0.3127 |
| costacja | 0.3113 |
| costacja | 0.3060 |
| costacja | 0.3051 |
| costacja | 0.3242 |
| costacja | 0.3387 |
| costacja | 0.3272 |
| costacja | 0.3485 |
| costacja | 0.3823 |
| costacja | 0.2885 |
+----------+--------+

 

29 minutes ago, costacja said:

What can I do?

You can move back to Morty if you want at https://heliohost.org/dashboard/move/