[HH#549288] Request for Resseting Account to StartOver

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Hello, HelioHost Support

I want to restart my account and Start over

Username: gentillenoir075
Plan: gentillenoir075@gmail.com
E-mail: gentillenoir075@gmail.com

Thanks

[KazVee]

Hello! As you have already been told before: 

You must send your support request from the email address on the account in order for it to be reset.

Providing the email address in the body of the email is not sufficient.

The email must actually be sent from that mailbox to prove that you control the associated email address.

If you are no longer able to send emails from the email address associated with your HelioHost account, you could change your email address in Plesk so we can accept reset requests from this email address too. Thanks!

[Krydos]

You're having so much trouble with this email thing that I started to think something was wrong with our email system. I checked the headers of your emails manually, and sure enough the reply-to header is still set to gentil@quevvy.com. We've been using this same email system since 2017 or so and it's never taken anyone more than 1 try to send us an email from the correct email address. Since you're really struggling with sending emails in addition to a lot of other really basic stuff I'm going to go ahead and waive our "verify email address" policy this one time and reset your account for you. Let us know if you need help with anything else.