Transfer to Morty | now SPF, DMARC, DKIM settings fail | Please restore

[netvve]

Dear support team, dear @Krydos and @wolstech,

Last week I moved from Johnny to the paid plan on Morty. All my domains are now on Morty. Since then I received complaints from other people that e-mails sent by me to them, are moved to their spam folder. Today I did check Mail-Tester.com for all my domains in my account. Results for all of them: 6/10.
I found out that:
1) DKIM (minus -3): signature is not valid
2) DMARC: there is no DMARC record.
3) SPF (minus -1): the domain does not allow 65.19.154.93 to use e-mail address

65.19.154.93 = morty2.heliohost.org

When I use the tool https://toolbox.googleapps.com/apps/dig/#TXT/, no txt files are found related to the domains in my account. That means that DKIM, DMARC and SPF are not configured for the domains in my account.

In Plesk, the setting “Use DKIM spam protection system to sign outgoing email messages” has been enabled for all domains in my account. Also “Active DKIM selector” has been set to “default (Plesk Default)”. So those settings are good, but nevertheless not effective/operational at all.

I have experienced this problem two years ago when the domains were on Johnny. You then added SPF, DKIM and DMARC records for me on the DNS. This is something I can’t do myself via the Plesk platform/interface. If necessary, I can provide you the url's of those postings on the forum.

Can you therefore please be so kind to set the following values for ALL domains in my account that are on Morty:
SPF:
“SPF: v=spf1 a mx ip4:65.19.154.93 ip4:65.19.154.94 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ip6:2001:470:1:1ee::1011 ip6:2001:470:1:1ee::3004 include:_spf.google.com include:smtp.spf.ziggo.nl ~all”

DKIM:
Plesk value, activated on the corresponding domain

DMARC:
default value, activated on the corresponding domain

Regarding “smtp.spf.ziggo.nl ~all”, the following. Please include it. In some cases it is very practical for me and it saves me time for making an alias e-mail each time on Plesk. I can do it quickly in Outlook in case I need to send an e-mail through the mx-server of Ziggo from a on Heliohost hosted domain name as the sender. Since the domain name itself is hosted on Heliohost, there will always be a sfp query on the mx-server at Heliohost even if the outbound e-mail is send through the mx-server of Ziggo. Thank you. 🙂

Please confirm when these settings on Heliohost’s DNS have been applied. After that update, all emails should have a 10/10 again on Mail-Tester.com.

Kind regards and thank you very much.

[KazVee]

This support request is being escalated to our root admins.

[Krydos]

3 hours ago, netvve said:

SPF:
“SPF: v=spf1 a mx ip4:65.19.154.93 ip4:65.19.154.94 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ip6:2001:470:1:1ee::1011 ip6:2001:470:1:1ee::3004 include:_spf.google.com include:smtp.spf.ziggo.nl ~all”

Can you explain why you need to send emails from Morty (which has been deleted) and Johnny (which your account is no longer on)?

I think this SPF makes more sense:

"v=spf1 ip4:65.19.154.93 ip6:2001:470:1:1ee::1011 include:_spf.google.com include:smtp.spf.ziggo.nl ~all"

 

[netvve]

Thank you dear @Krydos for your swift response.

The reason to add all the ip4 and ip6 numbers is just for redundancy. I realised that when Johnny crashed and my account was moved to Morty, already then the SPF, DMARC and DKIM records which were setup for Johnny) were not effective anymore when on Morty.
And since my account has been moved from Morty to Morty2, "v=spf1 ip4:65.19.154.93 ip6:2001:470:1:1ee::1011 include:_spf.google.com include:smtp.spf.ziggo.nl ~all" is perfect. ))

Leaves us with DMARC and DKIM settings.
Kindly waiting for an update on those settings.

Kind regards and thank you very much.

 

[Krydos]

DKIM, SPF, and DMARC have been set up for all your domains.