netvve

Thank you dear @Krydos for your swift reply. Yes please send me by e-mail in invoice for Morty. It is fully deductable in my country when I can present an invoice (or donation receipt). Kind regards.

Thank you so much dear @Krydos. 1) Can you please confirm that the maximum e-mail size on Morty2 has been set to 25Mb? (please see underneath your earlier message) 2) Can you please send me (by e-mail) a donation receipt (specifically for tax purposes)? Kind regards.

Dear @Krydos, at 7.25 AM (CET) I paid $19 by credit card. Succesfull payment was confirmed on screen. But I have not (yet) received a transaction ID. There was no transaction ID displayed on the screen after payment (which I would have expected), nor a transaction ID was sent to me by e-mail. Can you please check the incoming payments of this morning at your end and match it with my payment / e-mail? And then please move my account to Morty? Thank you. 🙂 Kind regards.

Thank you dear @Krydos for your clarification. )) I have decided to stay on Morty and to start with a payment for two years from June 1. My questions for now: 1) Should I use on June 1, the payment-url that Heliohost sent to me by e-mail 4 days ago (for the balance that could last 2 years without overages)? (after payment on June 1, I will send you here the username + transaction ID) 2) I received an e-mail one hour ago that my account will move. Can you please have my account remain on the Morty server? Kindly awaiting your reply.

Thank you dear @Krydos for your quick reply. Is it safe to send username and transaction ID here on the public forum, or is it better to send it by direct (non-public) e-mail to you?

Dear @wolstech and @Krydos, Following up in your e-mail regarding the Free Morty Trail that is ending, I have three questions. 1) On https://heliohost.org/dashboard/billing/ only usage is shown, but no invoice is displayed/provided. If I choose for the paid plan on Morty, how do you provide an invoice? 2) If I stay on the paid plan on Morty and pay with the provided link that was sent by e-mail, what info do you need from me in order to ensure the balance is credited to the correct account? 3) Please see If I want to use my initial username on Morty (when it is deleted from Johnny), your wrote me that it needs an account-reset on Morty. Does an account reset on Morty means I have to setup all domains and e-mail adresses again on Morty? Kindly awaiting your reply.

Thank you dear @Krydos and @wolstech for your support. When will it be possible for users to add and remove domains themselves at https://heliohost.org/dashboard/domain/? Now this can only be done by opening a support ticket with you. Plesk FAQ about this subject: https://docs.plesk.com/en-US/obsidian/administrator-guide/website-management/websites-and-domains/domains-and-dns/adding-and-removing-domains.65150/ but the option to add a domain does not appear when logged-in on Plesk/Heliohost. It seems like an easy option that just has to be enabled. But maybe there is more to it. Thank you again and kindly awaiting your reply.

Thank you dear @Krydos for your reply. Sorry for misinterpreting your previous answer regarding the maximum file size of an e-mail. Default value is 10Mb. Larger e-mails are indeed bounced. I just tried it and your mailserver bounces with this message: "552 5.3.4 Message size exceeds fixed limit". Please also see Plesk's support page: https://www.plesk.com/kb/support/unable-to-send-receive-emails-on-a-plesk-server-message-size-exceeds-server-limit/ Can you or @wolstech therefore please, like you have done for me in 2024 on Johnny, increase the maximum mail size on Morty to 25MB (see attached screenshot of 2024) ? Thank you. 🙂

Thank you dear @Krydos for your reply. I read several postings in the forum from which I understand that it is possible to increase the hourly limit and still remain within the 50 e-mails per day. For instance, if one sends 3 e-mails in one hour with one person in the "to" field + 3 people in "c.c.", that is alread considered as 12 e-mails that are send out from your mail server. Under my current settings, my account would get flagged that it is going over the hourly limit, although I still remains within the daily limit. Request: Can you therefore please increase my hourly limit in my account to 50 AND let the total remain at 50 e-mails per day. (I have seen this done by Heliohost to other account holders too.) Outstanding question: What is the maximum e-mail size on your servers now (Johnny, Tommy, Morty)? On Johnny, the maximum e-mail size was set to 25Mb by you. Has that setting been (transferred) to Morty as well? Thank you. 🙂

Thank you @Krydos and @KazVee, 1) What is the current e-mail limit per day? I read in numerous postings on the forum that it has changed. It used to be 10/hour AND 50/day totally per account. I read it is now 50/day per account but the 10/hour has been abolished. What is the current policy on all our servers (Johnny, Tommy, Morty)? 2) What is the maximum e-mail size on your servers now (Johnny, Tommy, Morty)? On Johnny, the maximum e-mail attachment size was set to 25Mb by you. Has that setting been (transferred) to Morty as well? (I can't find this option in Plesk myself. That's why I ask.) Kindly awaiting your reply.

Can you please in the meantime add one other domain in my profile? Domain: vve.net Thank you. ))

Thank you so much. I ask in order to know what is best to do, in order to try to restore missed e-mails from last Frida untill now, from the back-up files and how?

So indeed these files of January are also four months old e-mail files?

Some screenshots added to my question:

Thank you dear @KazVee. I have some other questions that came up during the proces of getting back online: 1) As backup that you provided, I received several files, directories and tzst-files. Do I have to upload them individually and does your system know what to do with these uploaded files? 2) Most individual files are dated 28-01-2026 (January 28, 2026), so 4 months old. 2a) Is it wise to upload these old dated files? 2b) Is it for instance wise to upload (restore) "backup_domainmail_2601281947.tzst" dated January 28, 2026? Am I not restoring a 4 months old files with e-mails that are 4 months old? 3) In general, can you give me some best practise tips on how to restore the backed-up files I got from you, or not use them at all)?

Dear @Krydos, thank you for your reply. I have made a new account on Morty with the link you provided. By the way, I could not create a new account on Morty with my old username, so I had to choose a new one.. Please add the following domains to my new account "netvve". Domains to be added: 2btc.nl hcdirven.nl stichtingdecitadel.nl westertoren.nl hertog.org Other question: What are the correct login details when using FTP voor uploading websites? For instance - protocol - host - port - and other settings? Kindl awaiting your reply.