[HH#269341] Issues after site was moved to new server

[HelioHost]

Username: dauphinduegg, Server: Morty2, Main domain: dauphinduegg.com

Good morning,
A few weeks ago my website (https://DauphinDuEgg.com) which is on a Morty
plan was moved to the new Morty server. Since then I've noticed some issues
that I wanted to raise attention to and hopefully have fixed.

The first is I keep getting alerts that WordPress updates are not being
installed because memory bytes have been exceeded. I have no idea what that
means in terms of how to fix it. Note that only SOME pages of my website
operate with WordPress and some are hard coded.

The second and more important issue is I added new pages to my site and
when you try to visit them you get an error. When I try to visit (
https://dauphinduegg.com/Gallery/original-work/) or (
https://dauphinduegg.com/Gallery/installations/) I get an internal server
error. I can launch the pages from inside the plesk dashboard and view
them. I did wait 24 hours after first noticing this issue to see if it
would resolve but it still isn't working.

I really have no idea how to fix either and I suspect they may be related
to the move since prior I didn't have either issue. Thank you in advance
and I look forward to hearing from you.

Cassian Feliciano
cassianfeliciano@gmail.com
(646)-804-2016

[wolstech]

The issues you're seeing with the original-work and installations pages are caused by your .htaccess file redirecting users in a loop. You'll need to fix the rewrite rules in the .htaccess file so they don't loop indefinitely (the redirected URL is probably hitting the rule and redirecting again), or just remove the rules and update your site to use the full path to the files with the .html on them instead.

2026-05-29 11:44:15Error162.158.159.98  500  GET /Gallery/original-work/ HTTP/1.14.36 KApache SSL/TLS access

2026-05-29 11:44:15Error162.158.159.98  AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. 

 

As for the Wordpress update failures, PHP is probably running out of memory trying to install them. Are the update failure messages emails coming from Plesk, or are you seeing those in your actual WP installation when you run the updates?

[HelioHost]

I don't understand the htaccess issue, what do I need to change?

The WordPress errors are being emailed to me by admin@heliohost, I don't
know where it's from besides that

On Fri, May 29, 2026, 7:46?AM HelioHost Support
wrote:

> The issues you're seeing with the original-work and installations pages
> are caused by your .htaccess file redirecting users in a loop. You'll need
> to fix the rewrite rules in the .htaccess file so they don't loop
> indefinitely (the redirected URL is probably hitting the rule and
> redirecting again), or just remove the rules and update your site to use
> the full path to the files with the .html on them instead. 2026-05-29
> 11:44:15Error162.158.159.98 500 GET /Gallery/original-work/ HTTP/1.14.36
> KApache SSL/TLS access 2026-05-29 11:44:15Error162.158.159.98 AH00124:
> Request exceeded the limit of 10 internal redirects due to probable
> configuration error. As for the Wordpress update failures, PHP is
> probably running out of memory trying to install them. Are the update
> failure messages emails coming from Plesk, or are you seeing those in your
> actual WP installation when you run the updates?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68104
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

I checked your account and Wordpress showed some plugins and themes needed to be updated. I ran the updates for you, and there were no errors mentioning memory or errors of any other kind.

[Krydos]

Does https://dauphinduegg.com/Gallery/original-work/ and https://dauphinduegg.com/Gallery/installations/ work correctly now? I commented out the code in the .htaccess that was causing an infinite loop, and put the files into actual directories instead of pretend directories.