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Posted
Username: luizpaulo, Server: Johnny, Main domain: luizpaulo.helioho.st

Hi, I?d like to re-add my domain nmal.rio to my account, luizpaulo, as Johnny server has finished resetting. Thanks in advance.
________________________________
De: HelioHost
Enviado: s?bado, 23 de maio de 2026 12:14
Para: luizpaulo@hotmail.com
Assunto: Account Created

[HelioHost | Community powered free hosting for everyone.]
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[https://heliohost.org/images/mail/sun.png]Hey Luizpaulo,

Your new HelioHost account has been successfully created!

You can use the link below to login now. Please be aware that your dashboard and control panel are active, but it can take up to two hours for your domain to be fully functional.

We're still in the process of converting our systems to the new control panel so not all the features are available yet, but we hope to have everything 100% as soon as possible. The main things that are missing is Java/JSP, the ability to edit DNS yourself, and the ability to add or delete domains on your own. If you need a domain added just let us know and we can add it for you.

If you need help with anything or have any questions just let us know. You can reply to this email, post on Discord, or post on our forum to get help.
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Posted

Hello! It looks like you emailed to ask for the domain to be added and also made a forum post to ask for the same thing: https://helionet.org/index/topic/67190-solved-add-domain-nmalrio/#findComment-302349

It's the same unpaid volunteer staff (and there aren't that many of us!) who donate our free time to help on the forum and on the support email address, so please do not duplicate our work unnecessarily.

For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA 

Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users. Thanks!

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