Warning: Subscription was suspended. All your sites are not available.

[urbanshed]

Hello,

My website was not opening, so I checked my Plesk account and noticed that it shows my disk space usage has exceeded the allowed limit. However, my website is the only thing hosted on the account, and I have not uploaded any additional files since the beginning. I would like to understand why the account is showing as overused.

Also, due to the account suspension, I am currently unable to access my files to check what is causing the issue. I am also unable to receive emails or access my website data.

Could you please help me investigate and resolve this issue at the earliest possible convenience?

Thank you for your support and assistance.

[Unknown025]

An administrator can check conclusively what is consuming your storage quota, but it's worth noting that any emails or databases you may have also contribute to that same quota. To resolve this issue, you can upgrade your storage at https://heliohost.org/dashboard/, reset your account, or request an administrator delete any excess files.

[urbanshed]

is there any way to analyse, what is consuming the storage, if my emails are consuming space, how can i delete them to free up the space, keeping only what i need and delete everything else, but right now due to account inactivation i am not able to access the emails as well on my email client.

[Krydos]

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost.
2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.
3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

[Krydos]

Yeah, that's a lot of emails.

Backups       0 MB
Emails   728.44 MB
Files    245.03 MB
Trash         0 MB
Logs      23.35 MB
PSQL          0 MB
MariaDB       0 MB
Total    996.82 MB

172K    /home/urbanshed.helioho.st/httpdocs
245M    /home/urbanshed.helioho.st/urbanshed.in
12K     /home/urbanshed.helioho.st/.composer

You're at 996 MB out of 1000 MB so you may be able to login quick and start deleting stuff before it goes over the limit again.

[Krydos]

This might help you too