milano account suspended

[milano]

...so can't even see why (got no mail or anything): It never had much activity, let alone any that might trigger suspension

[Unknown025]

You were suspended for using a disposable email address, which is against our terms of service. Additionally, you're on Johnny, which is currently down: 

 

[milano]

Wasn't that disposable given it's been the same for many years, but how do I set another then?

[KazVee]

The server your account is on (Johnny) crashed 2 weeks ago. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for more information. 

Once the server is back up, we can look at changing your email address to something non-disposable where you will be able to receive emails. 

Once more news is available about the Johnny rebuild, it wil be posted in the News section of the forum here: https://helionet.org/index/forum/1-news/

[milano]

Sorry if the mail used needs replacing:

Sure enough https://heliohost.org/status/?u=milano keeps telling me "That account is awaiting validation... Resend" without any mail coming,
but when using for parameter "u" the mail address now out of favor instead: "That account has been backed up and then taken offline due to inactivity."
I got a backup tarball this way, from 2024 though.

So if you can enable the account for long enough to change the mail address, I'll be happy to do so.

[milano]

As http://milano.heliohost.org had been active until just before this month's crash,
and https://helionet.org/index/forum/91-email-support/ shows other subdomains getting 2024 backups as well for which support may have more recent files recoverable,
if unsuspending the the account won't help, I'd also much appreciate whatever you can get from this year or the last.

Edited 53 minutes ago by milano

[wolstech]

Your account wasn't eligible for automatic recreate because it was suspended for a TOS violation (specifically, disposable email address) at the time of the crash. Per our Terms of Service, disposable email addresses are not allowed. Please provide a valid, non-disposable, email address so we can reinvite you.

 

Krydos can assist with the backup piece. There is a backup from 2024-07-25 (the last Johnny crash) available for your account, and I suspect there may also be an archive from August 2024 that could be used as a backup too, since there was an unarchive event in the logs for it. Newer files (but not databases) may be recoverable from the crashed server as well.