HelioHost Posted May 17 Posted May 17 Username: milosvtsl, Server: Johnny, Main domain: milosvtsl.helioho.stDear support, I have problem with login on my account milosvtsl@gmail.com I try to reset password but steps lead my in the circle... I have one project on Plesk and would like to give aprouch to it.. Thanks in advance
wolstech Posted May 17 Posted May 17 Your account was on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details. We are offering users a free trial of Morty while we work to rebuild the failed Johnny server if you're interested, and once Johnny is online again, your account will be moved back to Johnny. If interested, please let us know so we can send you an invite.
HelioHost Posted May 17 Author Posted May 17 Do you will move my data from Jhonny to Morty? On Sun, May 17, 2026, 22:26 HelioHost Support wrote: > Your account was on Johnny, which crashed last week. Please see > https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for > details. We are offering users a free trial of Morty while we work to > rebuild the failed Johnny server if you're interested, and once Johnny is > online again, your account will be moved back to Johnny. If interested, > please let us know so we can send you an invite. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67906 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted May 17 Posted May 17 No. It would be an empty account. You would need to set your account up again using a backup. Your files should be available from https://heliohost.org/backup/ , but databases were for the most part not recoverable (some accounts do have older backups available that contain databases, but the backups from the time of the crash will not contain them). Once Johnny is working again, it will be possible to move from Morty back to Johnny directly without needing to set everything up again. Would you like a free Morty invite while we work to get Johnny up and running again?
HelioHost Posted May 17 Author Posted May 17 Yes, please! Thank you for support On Sun, May 17, 2026, 22:46 HelioHost Support wrote: > No. It would be an empty account. You would need to set your account up > again using a backup. Your files should be available from > https://heliohost.org/backup/ , but databases were for the most part not > recoverable (some accounts do have older backups available that contain > databases, but the backups from the time of the crash will not contain > them). Once Johnny is working again, it will be possible to move from Morty > back to Johnny directly without needing to set everything up again. Would > you like a free Morty invite while we work to get Johnny up and running > again? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67906 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted May 17 Posted May 17 An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
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