HelioHost Posted March 12 Posted March 12 Username: N/A, Server: N/A, Main Domain: N/AHi, I want to host some of my websites on your Morty server, but when I tried to pay the $19 fee with my debit card, I realized you're using PayPal to collect the payment, which I will never use nor support after the funds freeze they imposed on WikiLeaks in 2010. Is there an alternate way to pay the fee? Can I pay directly with my debit card without going through PayPal? The thing is forcing me to create an account before I can even pay you guys, and I simply refuse to give my personal data?let alone my money?to that abusive, miserable company. Please let me know if there's another way to do this so I can start using your services ASAP. Thank you, -Horacio
Krydos Posted March 12 Posted March 12 We recently created an account with Stripe, but haven't yet added the integration to our website. Let us know if this link works for you. https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d
HelioHost Posted May 5 Author Posted May 5 Hey, Just checking in to see how the process is going to upgrade my account to Morty. As I already informed you, I made the $19 payment on Thursday (04/30): [image: image.png] I noticed the forums were down yesterday, and they're back up this morning but the thread about my request for a different payment method is closed again, and the latest messages are gone. So what's up? When can I expect the upgrade? Thanks. El jue, 30 abr 2026 a la(s) 4:46?p.m., Horacio Alejandro Cisneros ( hcisnerost@gmail.com) escribi?: > Ok, payment made. Here's a screenshot: > > [image: image.png] > > "... and let us know your Johnny account username and we can move your > existing Johnny account over" > > I guess that means no, I don't get to keep my current Johnny account along > with the Morty one. Ok, that's fine. No point in keeping the Johnny one now > that I'll have more capabilities in Morty. I currently just have a couple > test files, but yes, please move them over. > > Username: admagnya > > Please also let me know how I should update the DNS information in my > Cloudflare account, as I currently have the DNS records pointing to Johnny. > > Thank you, > > -Alex > > El jue, 30 abr 2026 a la(s) 3:02?p.m., HelioHost Support ( > support@heliohost.org) escribi?: > >> Yes, Morty has 100% uptime. Johnny currently has 98.27% uptime, and as >> long as it's above 97% we consider it "good enough" for a free plan. Morty >> is also a lot faster and more stable due to having much less accounts on >> that plan. Once you make the Stripe payment let us know, and let us know >> your Johnny account username and we can move your existing Johnny account >> over so you don't lose any of your files or have to start over. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67209 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
Krydos Posted May 5 Posted May 5 Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I see the $19 Stripe payment, but you mentioned "how the process is going to upgrade my account to Morty?" Does this mean you have an existing account on Tommy or Johnny. If so, what is the username so we can move the existing account. If you don't already have an account, or if you would like to start on Morty with a fresh account, we could send you an invite for a new Morty account instead.
HelioHost Posted May 5 Author Posted May 5 Hey, thanks for the reply. I was getting a bit worried! Yes, I already have an account in Johnny: Username: admagnya No need to keep the Johnny account, so yes, please move it to Morty as soon as you get a chance. Thank you. El mar, 5 may 2026 a la(s) 1:02?p.m., HelioHost Support ( support@heliohost.org) escribi?: > Sorry for the delay on responding to this email. Our main website, forum, > email system, and nameservers were down for a few days for repairs. You can > read more about it at > https://helionet.org/index/topic/67623-when-servers-explode/ I see the > $19 Stripe payment, but you mentioned "how the process is going to upgrade > my account to Morty?" Does this mean you have an existing account on Tommy > or Johnny. If so, what is the username so we can move the existing account. > If you don't already have an account, or if you would like to start on > Morty with a fresh account, we could send you an invite for a new Morty > account instead. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67209 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted May 5 Posted May 5 I have started your account moving to Morty, and increased your balance to $24 ($19 plus $5 bonus). I see you're using Cloudflare, so make sure to pay attention to the second email that instructs you what new A and AAAA DNS records to use. You'll need to login to Cloudflare and update the DNS records as instructed. Failure to update your DNS will result in your website going offline after 6 hours or so. Thanks for upgrading to Morty and thanks for your patience, and our apologies again for the long delay getting this taken care. Let us know if you need help with anything else.
HelioHost Posted May 5 Author Posted May 5 Got it. I'll change the DNS information on my CF account once I get your next email. And thank you for the $5 bonus there! I appreciate it ? Awaiting your next instructions... El mar, 5 may 2026 a la(s) 3:10?p.m., HelioHost Support ( support@heliohost.org) escribi?: > I have started your account moving to Morty, and increased your balance to > $24 ($19 plus $5 bonus). I see you're using Cloudflare, so make sure to pay > attention to the second email that instructs you what new A and AAAA DNS > records to use. You'll need to login to Cloudflare and update the DNS > records as instructed. Failure to update your DNS will result in your > website going offline after 6 hours or so. Thanks for upgrading to Morty > and thanks for your patience, and our apologies again for the long delay > getting this taken care. Let us know if you need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67209 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 11 Author Posted May 11 Hey, what's up? What's the status? El mar, 5 may 2026 a la(s) 4:33?p.m., Horacio Alejandro Cisneros ( hcisnerost@gmail.com) escribi?: > Got it. I'll change the DNS information on my CF account once I get your > next email. > And thank you for the $5 bonus there! I appreciate it ? > Awaiting your next instructions... > > El mar, 5 may 2026 a la(s) 3:10?p.m., HelioHost Support ( > support@heliohost.org) escribi?: > >> I have started your account moving to Morty, and increased your balance >> to $24 ($19 plus $5 bonus). I see you're using Cloudflare, so make sure to >> pay attention to the second email that instructs you what new A and AAAA >> DNS records to use. You'll need to login to Cloudflare and update the DNS >> records as instructed. Failure to update your DNS will result in your >> website going offline after 6 hours or so. Thanks for upgrading to Morty >> and thanks for your patience, and our apologies again for the long delay >> getting this taken care. Let us know if you need help with anything else. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67209 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
wolstech Posted May 11 Posted May 11 That account moved to Morty back on May 5th successfully. The system should have automatically sent you an email at that time with the DNS instructions when it was finished. Did you not receive that email?
wolstech Posted May 11 Posted May 11 If for some reason you did not receive that email (maybe it went to spam?), the IP addresses you should use for your new Morty account use are these: IPv4: 65.19.154.93 IPv6: 2001:470:1:1ee::1011
HelioHost Posted May 11 Author Posted May 11 No, I didn't get any email and there's nothing in my spam folder. Ok, thanks for the info. I'll let you know if I have additional questions. El lun, 11 may 2026 a la(s) 11:56?a.m., HelioHost Support ( support@heliohost.org) escribi?: > If for some reason you did not receive that email (maybe it went to > spam?), the IP addresses you should use for your new Morty account use are > these: IPv4: 65.19.154.93 IPv6: 2001:470:1:1ee::1011 > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67209 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 11 Author Posted May 11 What about FTP? What's the host and port? morty.heliohost.org? 1373? El lun, 11 may 2026 a la(s) 12:21?p.m., Horacio Alejandro Cisneros ( hcisnerost@gmail.com) escribi?: > No, I didn't get any email and there's nothing in my spam folder. > Ok, thanks for the info. I'll let you know if I have additional questions. > > El lun, 11 may 2026 a la(s) 11:56?a.m., HelioHost Support ( > support@heliohost.org) escribi?: > >> If for some reason you did not receive that email (maybe it went to >> spam?), the IP addresses you should use for your new Morty account use are >> these: IPv4: 65.19.154.93 IPv6: 2001:470:1:1ee::1011 >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67209 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
wolstech Posted May 11 Posted May 11 Host for SFTP should be morty2.heliohost.org (Morty2 is the upgraded Morty we recently announced, which is where your account is) Port: 1373 for SFTP
HelioHost Posted May 11 Author Posted May 11 K, I think I'm all set. Thank you. El lun, 11 may 2026 a la(s) 1:07?p.m., HelioHost Support ( support@heliohost.org) escribi?: > Host for SFTP should be morty2.heliohost.org (Morty2 is the upgraded > Morty we recently announced, which is where your account is) Port: 1373 for > SFTP > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67209 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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