HelioHost Posted March 5 Posted March 5 Username: alexandrepaixao, Server: Johnny, Main domain: alexandrepaixao.heliohost.usHi, my dad created this account for me because I'm learning about UX/UI and QA. He has his account and I have mine. If we can't continue with both accounts, please delete this one because my dad's is more important. ________________________________ De: HelioHost Enviado: quinta-feira, 5 de mar?o de 2026 03:49 Para: alexandre_paixao@hotmail.com Assunto: Possible Terms of Service violation detected [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/multiple.png]Hey Alexandrepaixao, We have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/ Sometimes this can be triggered erroneously by one of the following: ? Multiple family members creating an account from the same internet connection. ? Logging in from a school internet connection where another student also has an account. ? Logging in from a work internet connection where a coworker also has an account. ? Maintaining an account for someone else. In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit. Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all. If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks. Contact Support [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe
wolstech Posted March 5 Posted March 5 Please see his topic here: https://helionet.org/index/topic/67161-hh150906-re-possible-terms-of-service-violation-detected/ We can combine the accounts or add a second domain to his account if he wants. That way you can have your own site while there's still only 1 account. We just need his approval and need to know the name of domain the second site should have.
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