HelioHost Posted January 10 Posted January 10 Username: lilianapereira, Server: Johnny, Main domain: lilianapereira.helioho.stHello dear Heliohost Team, Could you please help with my account? It appears me this sentence: "Warning: Subscription was suspended. All your sites are not available." I would like to uninstall the Wordpress because of it, in this moment, the Disk space is 1014.4 MB used of 1000 MB (Overuse is not allowed). Waiting for your reply. Thank you so much!!! Greetings, Liliana Pereira
Krydos Posted January 10 Posted January 10 Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space at https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
HelioHost Posted January 10 Author Posted January 10 Username: lilianapereira, Server: Johnny, Main domain: lilianapereira.helioho.stHello dear Team HelioHost, Thank you for your email. I choose the third option please: 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Best, Liliana Pereira
KazVee Posted January 10 Posted January 10 Hello! I've reset your account as requested. You should receive an email shortly (not this email, it will be another one) so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else.
HelioHost Posted January 10 Author Posted January 10 Thank you for your help! ? HelioHost Support escreveu (s?bado, 10/01/2026 ?(s) 18:05): > Hello! I've reset your account as requested. You should receive an email > shortly (not this email, it will be another one) so you can take the next > steps to recreate it. I made a backup before the reset, so if you discover > you need any of your old files, you can download the backup here: > https://heliohost.org/backup If you're not sure how to extract the backup > files, please follow our how-to guide here: > https://wiki.helionet.org/Account_Backups Please let us know if we can > help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66680 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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