[HH#618455] Account suspension

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Dear Support Team

I apologize for the recent suspension of my account. While testing a script, I mistakenly made too many API requests, causing high load on the server. I promise to follow your usage policies moving forward and would greatly appreciate it if you could unsuspend my account. I am planning to upgrade to a paid plan soon to support your nonprofit organization.

Also, I?d like to confirm if running cron tasks every 10-15 minutes for a Telegram app is acceptable. What is the minimum allowed frequency for cron tasks?

Thank you for your understanding and support.

Best regards,
Account Email: m.immobile146@passinbox.com

*i got replay from [wolstech](https://helionet.org/index/profile/5535-wolstech/) Chief Risk Officer but still not able to long in

[Krydos]

At the time of your suspension you had 76 copies of Veldox_bot.py running at the same time. Are you intentionally trying to crash our server?

[HelioHost]

Oh my god
Dear team
i am really sorry about that , it was script i was testing , please delete all these files belong to voldox on the Httpdocs immediately, stop it now , and unsuspend my account i will make sure these files deleted.

Thanks

-------- Original Message --------
On Sunday, 12/21/25 at 19:32 HelioHost Support wrote:

> At the time of your suspension you had 76 copies of Veldox_bot.py running at the same time. Are you intentionally trying to crash our server?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66504
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[HelioHost]

There is task jobs assigned with this file every 1 min fitch , so the only solution is to delete the file or stop the task for the file, it will stop immediately, meanwhile im not able to login yet and also not able to login to the sicket

Thanks

-------- Original Message --------
On Sunday, 12/21/25 at 20:49 Mohammed wrote:

> Oh my god
> Dear team
> i am really sorry about that , it was script i was testing , please delete all these files belong to voldox on the Httpdocs immediately, stop it now , and unsuspend my account i will make sure these files deleted.
>
> Thanks
>
> -------- Original Message --------
> On Sunday, 12/21/25 at 19:32 HelioHost Support wrote:
>
>> At the time of your suspension you had 76 copies of Veldox_bot.py running at the same time. Are you intentionally trying to crash our server?
>>
>> You may view the status of your ticket by visiting:
>>
>> https://helionet.org/index/index.php?showtopic=66504
>>
>> Thank you,
>> HelioHost support
>> https://heliohost.org/
>> https://helionet.org/

[wolstech]

See https://helionet.org/index/topic/66502-solved-unsuspend-my-account/#comment-296921