[Solved] Need help with accessing suspended account.

[vivekrajan007]

I received this message'1001.6 MB used of 1000 MB', please help in deleting some files as i cannot access file manager.

[wolstech]

What do you want deleted?

[vivekrajan007]

hi. can you please delete the log files. 

[vivekrajan007]

Hi, i have just upgraded the hosting plan. but the websites are still showing Service Unavailable.

[vivekrajan007]

I have also increased the hosting space to 2000 mb, websites are still down

please help. urgent. thanks in advance

[Unknown025]

I'm not seeing any problems with your account, but all your pages do show a 503 error. Are you able to login to Plesk and check the logs page? An administrator will be able to look into this in the morning.

[vivekrajan007]

yes i am able to login. all the websites and files are there but they are not up.

[wolstech]

Krydos will need to look at this. The sites and subscription aren’t suspended in Plesk and it’s been more than 2 hours now, so I’m not sure what is causing the 503.

[vivekrajan007]

Please help. 

[Krydos]

Your DNS records are wrong. You received this email 7 hours ago which you ignored

You're welcome to use external DNS, but if you do we can't change the A and AAAA records for you. If you use ns1.heliohost.org and ns2.heliohost.org we can update your DNS records for you when you move between servers which results in zero downtime, but since you're using external DNS you have to manually update the DNS records as the email instructed you to. Failure to change the DNS records results in a 503 from Tommy for a few hours, and then a queued page after that.

[vivekrajan007]

Hi Krydos, thanks for the help. i have changed the dns and the website are up and running. Thank you.

[Krydos]

Glad you got it working. Let us know if you need help with anything else.