wolstech Posted November 30, 2025 Posted November 30, 2025 We aren't a registrar, so we can't sell you the domain. You have to purchase it yourself (namecheap is a partner of ours, but you can buy elsewhere if you prefer). If you really want get some of your Morty money back, we can exchange your Morty account for a Tommy account, which would give you a refund of ~$2.20 ($5.70 - $1 bonus - $0.50 refund tx fee - $2 tommy account). Then you could spend $1.28 of the money we refunded to buy the .xyz domain and use it with Tommy and Amazon SES. To use a purchased domain with us, you simply buy it, then select "custom name servers" and enter ns1.heliohost.org and ns2.heliohost.org as the name servers to use. After that, we configure those CNAMEs and other DNS records, and you can send your emails using that domain as well as use Tommy to set up a website on that domain. Buying a proper domain not only prevents spam issues on our side, but it gives you a more professional appearance when it comes to actually running a business too. I do recommend the .com domain if possible as they tend to have better mail deliverability and are the industry standard for a business, but .xyz is much cheaper if you want to save money.
Krydos Posted November 30, 2025 Posted November 30, 2025 Actually, there is not a $0.50 transaction fee if you want to exchange your Morty account for a Tommy account. The transaction fee only applies to refunds, not exchanges.
kaviaresidence Posted December 1, 2025 Posted December 1, 2025 Thank you very much for taking your time to explain and I have some few questions please. 1) Why do I need to downgrade to a Tommy Account while I can maintain the current features in Morty in which I am very comfortable with? (As the only reason I may consider a refund is simply because you are refusing to assist me to configure CNAME records for my Amazon SES). 2) I am still an Amateur in web building, and I am glad about your advice to me to consider using .COM domains but my deepest request at this time will be needing your further assistance in adding the CNAME records just like you have helped me previously so my question is,- how do I achieve this without leaving outside your platform (HELIONET) guidance/support? (You have the best customer service, thank you very much)
Krydos Posted December 1, 2025 Posted December 1, 2025 We aren't refusing you assist you configure the CNAME records, we're informing you that our free domains cannot be used in the way you're intending. If you purchase a domain we can assist you with the CNAME records for that domain. You're welcome to use the free helioho.st subdomain for things other than bulk email sending. You're welcome to continue using your Morty account as long as it doesn't violate our terms of service. 1
HelioHost Posted December 19, 2025 Author Posted December 19, 2025 Dear Support, Please I will like to add a new domain with wmo-combat..helioho.st Thank you On Mon, Dec 1, 2025 at 2:43?AM HelioHost Support wrote: > We aren't refusing you assist you configure the CNAME records, we're > informing you that our free domains cannot be used in the way you're > intending. If you purchase a domain we can assist you with the CNAME > records for that domain. You're welcome to use the free helioho.st > subdomain for things other than bulk email sending. You're welcome to > continue using your Morty account as long as it doesn't violate our terms > of service. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66323 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted January 2 Author Posted January 2 Dear Support, Emails created for domain with wmo-combat..helioho.st does not deliver messages. please kindly fix Thank you On Sat, Dec 20, 2025 at 3:45?AM HelioHost Support wrote: > Added. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66323 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted January 4 Author Posted January 4 Dear support, I urge for your kind response. On Friday, January 2, 2026, HelioHost Support wrote: > example of email is below: hello, hi end of text... > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66323 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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