HelioHost Posted October 13, 2025 Posted October 13, 2025 Username: apostmargetakis, Server: Johnny, Main domain: apostmargetakis.helioho.stI have an account which I am testing to use later professionally on morty. My wife, without knowing that you do not allow it, opened a second account kalaggelaki@gmail.com Immediately after your relevant email I deleted this account. I want to keep the account to do anything else please let me know Apostolos Margetakis Ierapetra Creta Greece ???? ??? 13 ??? 2025 ???? 3:20??.?., ?/? HelioHost ??????: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Apostmargetakis, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >
wolstech Posted October 13, 2025 Posted October 13, 2025 Thank you for letting us know. We've cancelled the pending suspension for your account. Note that once you move to Morty, your wife will be able to have an account on Johnny or Tommy because the multiple account policy does not apply to Morty accounts. You can maintain as many Morty accounts as you want, as long as you keep them paid for.
HelioHost Posted October 14, 2025 Author Posted October 14, 2025 Sorry for the inconvenience but despite my efforts I was unable to configure the SSL/TLS Certificate on my account on johnny.I would be grateful if you could configure it so that I can have a secure website. Thank you Apostolos Margetakis Ierapetra Crete ???? ??? 13 ??? 2025 ???? 9:23??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > Thank you for letting us know. We've cancelled the pending suspension for > your account. Note that once you move to Morty, your wife will be able to > have an account on Johnny or Tommy because the multiple account policy does > not apply to Morty accounts. You can maintain as many Morty accounts as you > want, as long as you keep them paid for. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65972 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted October 14, 2025 Posted October 14, 2025 Your site already has a working SSL certificate and shows as secure when I visit it. If you're seeing a certificate warning, please clear your cache.
HelioHost Posted October 15, 2025 Author Posted October 15, 2025 (edited) I am very impressed with your services and your prompt responses to my questions. I am currently facing the following problem.I opened an account at morty and paid the equivalent of $19 in euros. Because I made the mistake of giving an e-mail address apost.margetakis@gmail.com which already exists at Johnny I got an error message and the process stopped. However, the payment was made with transaction ID 8A069355EK8385500 and vendor transaction ID 24Y25318JK943492S. Please if this is possible open an account for me at my wife's e-mail address kalaggelaki@gmail.com and password <removed> Apostolos Margetakis Ierapetra Crete Greece ???? ??? 14 ??? 2025 ???? 3:15??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > Your site already has a working SSL certificate and shows as secure when I > visit it. If you're seeing a certificate warning, please clear your cache. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65972 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > Edited October 15, 2025 by Krydos Removed password
Krydos Posted October 15, 2025 Posted October 15, 2025 The invite for the Morty account has been sent to the email address specified. You'll be able to set your own password during signup.
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