msbsurfi Posted October 5 Posted October 5 Information about the account: a. HelioHost username: msbsurfi b. Server: Johnny c. HelioHost main domain: msbsurfi.helioho.st Hello, my account is suspended and it can not be renewed. Also I have renewed it 20 days ago, so it may not be suspended due to inactivity. Regards, MD Shifat Bin Siddique
wolstech Posted October 5 Posted October 5 That account isn't suspended on my end. I'm not sure why it's suddenly showing an inactivity page, it was renewed back on September 17. Let's have Krydos take a look.
Krydos Posted October 5 Posted October 5 Yeah, your account definitely didn't reactivate correctly. This happens sometimes on Johnny due to high load and the number of accounts. I manually reactivated it. Is everything working now?
msbsurfi Posted October 6 Author Posted October 6 Thanks, it's working now. Regards, MD Shifat Bin Siddique
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