[Solved] Requesting update of payment method

[nhoj]

Hi, 

I’m unsure if you need this or not, but my payment method zip code has recently changed, and I would like to update it with you for my account. Let me know if you need anything else and thank you.

[MoneyBroz]

We don't store payment methods for users, Paypal/Stripe handles the card payments for us so you'll need to update your information there instead.

[nhoj]

Thank you for the quick reply. I’m clearly not looking in the right area of where to update my card information via PayPal/Stripe then. Can I ask where it’s located or a link? In my Dashboard, I looked in “Billing for your Account,” but it’s not there. Thank you again.

[Unknown025]

For PayPal: once you login, click on your profile in the upper right hand corner > Account Settings. Click on "Money, banks and cards". There you can update your billing preferences. Not sure about Stripe, but I'm sure it's not too different.

[nhoj]

Okay, thank you. I believe I paid with Stripe via your website, but no option was given to login or signup, as I do not have an account. Usually most services have some kind of link the their Stripe or PayPal billing page, where items can be updated.

[wolstech]

Stripe I think Krydos has to cancel it and then just have you create a new new subscription. That platform is relatively new for us, so integration for stripe on our end is decidedly lacking...

Escalating to see if Krydos can handle this for you.

[Krydos]

It looks like you paid $19 for $24 Morty prepaid balance. This isn't a subscription. It's just a one-time payment, so there is no billing zipcode or any billing information at all really saved. $24 balance at $1 per month generally lasts people 2 years, but if you have any memory or CPU overages it could shorten the time. You can add to your prepaid balance at any time if you want, but right now your estimated expiration date is 2027-09-21. We'll email you once a month to keep you updated on how your balance is being used. If your balance goes all the way to zero we'll email you one last time to ask you if you want to increase your prepaid balance, and if we don't hear from you your account gets moved to Tommy, and will then require logins every 30 days to stay active. If you fail to login the account is archived, and you can renew it at any time through our website.

TLDR: You didn't signup for a subscription.

[nhoj]

Got it and thank you all for the clarification, it’s much appreciated!