HelioHost Posted September 23, 2025 Posted September 23, 2025 Username: foss, Server: Johnny, Main domain: foss.helioho.stHello, I registered the heliohost account https://foss.helioho.st/ but I can't login. I keep gettingUnable to login with that username and password.please help me solve.Sent with [Proton Mail](https://proton.me/mail/home) secure email.
wolstech Posted September 23, 2025 Posted September 23, 2025 Your account looks fine on our end and is currently active. I would suggest resetting the password to start: https://heliohost.org/reset/ and see if it resolves the issue.
Krydos Posted September 23, 2025 Posted September 23, 2025 According to your username it looks like you're on the Johnny server. I checked MariaDB and saw Uptime: 2 hours 57 min 6 sec Which means that MariaDB on Johnny restarted about 3 hours ago, and you sent this email right around 3 hours ago too. When MariaDB is restarting you won't be able to login. The best option is to make sure you have your towel, and DON'T PANIC, and then try logging in again in a bit when the MariaDB restart has finished. On Johnny MariaDB has a tendency to restart daily around this same time. On Morty and Tommy MariaDB can run for several weeks or a month without restarting. If you'd like better MariaDB uptime you can upgrade your account at https://heliohost.org/dashboard/move/ Obviously upgrading isn't required if you're happy with the free plan. We have one user who has been using our free plan since 2007 without upgrading or ever donating a cent and that's perfectly fine with us, but when people complain about errors or downtime, upgrading is a possible solution that you may not be aware of yet. Let us know if you need help with anything else.
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