[Solved] Request Lily

[ictroadmore]

We request a Lily account

[KazVee]

I've escalated this request to Wolstech's attention who can set this up for you when he has time. 🙂 He'll update this thread once it's all ready to go for you. 

[ictroadmore]

On 9/3/2025 at 2:10 PM, KazVee said:

I've escalated this request to Wolstech's attention who can set this up for you when he has time. 🙂 He'll update this thread once it's all ready to go for you. 

Any idea how long this will take?

[KazVee]

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If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with.

ETA for Support Requests
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For more information on ETAs (and why we do not offer them), please see: https://wiki.helionet.org/ETA

[Krydos]

Our goal is to respond to all support requests within 24 hours, but I know there have been some issues with Lily that needed to be fixed. Perhaps that is why it's taking longer than usual. It's also possible Wolstech just missed this request, so I pinged him to make sure he sees it. Sorry for the delay.

[wolstech]

Apologies for the delay on this. We've been addressing an issue with Lily that occurred on Tuesday, so new accounts have been delayed. Updates applied as part of addressing that issue were finishing up overnight last night.

I'll try to create your account later this evening.  

[ictroadmore]

40 minutes ago, wolstech said:

Apologies for the delay on this. We've been addressing an issue with Lily that occurred on Tuesday, so new accounts have been delayed. Updates applied as part of addressing that issue were finishing up overnight last night.

I'll try to create your account later this evening.  

Thank you for the quick reply today.
I do not wish to rush you. Thank you for the help.

If you need us to do anything for the account setup, let us know.

[wolstech]

Please check your PMs for information regarding your Lily account.

[Krydos]

1 hour ago, ictroadmore said:

I do not wish to rush you.

We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Thanks.