HelioHost Posted August 11, 2025 Posted August 11, 2025 Username: rahuljainen, Server: Tommy, Main domain: rahul.heliohost.usThanks for checking I only wanted one but Morty won?t let me sign for some reason On Sun, Aug 10, 2025 at 11:38?PM HelioHost wrote: > Hello, > > We noticed that you paid for a Morty account, and then a few minutes later > paid for a Tommy account too. Did you want an account on both servers or > only one account? Was there a problem with the Morty invitation? Let us > know how we can help. > > HelioHost Support > https://heliohost.org > https://helionet.org >
Krydos Posted August 11, 2025 Posted August 11, 2025 Was there an error when you clicked the link in the email, or did you not even get the email?
HelioHost Posted August 11, 2025 Author Posted August 11, 2025 I got the mail but it wont let me go forward. is there a way to refund On Sun, Aug 10, 2025 at 11:48?PM HelioHost Support wrote: > Was there an error when you clicked the link in the email, or did you not > even get the email? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65275 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted August 11, 2025 Posted August 11, 2025 I wonder if you had the same issue as another user yesterday (the invite was sent to you but the link was invalid...that issue was due to a software bug that has since been fixed.) If you want, we can just move your tommy account to morty and credit you the original Morty purchase + $2 for the Tommy account into your morty balance. If not, our other admin Krydos is the one who needs to give you a refund. Are you still interested in the morty account?
HelioHost Posted August 11, 2025 Author Posted August 11, 2025 I would prefer to keep only one. I already activated tommy and it's working great. If you have a way where i can use this money towards something that would be great. thanks On Mon, Aug 11, 2025 at 9:54?AM HelioHost Support wrote: > I wonder if you had the same issue as another user yesterday (the invite > was sent to you but the link was invalid...that issue was due to a software > bug that has since been fixed.) If you want, we can just move your tommy > account to morty and credit you the original Morty purchase + $2 for the > Tommy account into your morty balance. If not, our other admin Krydos is > the one who needs to give you a refund. Are you still interested in the > morty account? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65275 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted August 11, 2025 Posted August 11, 2025 How about adding an extra 1000Mb space on the Tommy account? Tommy 2000mb plan is $7, which is what you paid.
HelioHost Posted August 11, 2025 Author Posted August 11, 2025 Yes, that would be fine. On Mon, Aug 11, 2025 at 12:15?PM HelioHost Support wrote: > How about adding an extra 1000Mb space on the Tommy account? Tommy 2000mb > plan is $7, which is what you paid. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65275 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted August 11, 2025 Posted August 11, 2025 Space added. Please let us know if you need any else.
HelioHost Posted August 11, 2025 Author Posted August 11, 2025 you folks are awesome. thanks so much. that was fast On Mon, Aug 11, 2025 at 12:26?PM HelioHost Support wrote: > Space added. Please let us know if you need any else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65275 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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